it technician Norwich, England
Job description
About Us:
Acora One are the SME specialists within the Acora group, delivering a cohesive and consistent IT support experience to SMEs across the country. We offer a responsive, friendly service and grow strong relationships based on trust, helping everyone from fast-growing tech start-ups to well established law firms. Whatever our clients want to achieve, and however quickly they grow, we’re there to support them.
Job Description:
You will be responsible for solving a broad spectrum of customer IT support cases by telephone, remotely, in the office or on-site, as efficiently and professionally as possible.
Key Responsibilities:
- 1st Line case management
- Answering telephone calls from customers with technical problems and queries
- Raising cases from emails received into the department and from the proactive monitoring system
- Attending customer premises when required
- Creating and updating Knowledge Base Articles
Key Skills:
- Achieving all relevant KPIs
- Ensuring all calls are documented and case notes up to date at all times
- Ensuring cases are raised from emails and/or proactive monitoring within our SLA
Personal Specification:
- At least 1 years’ experience working within a customer service based role
- Knowledge of current Microsoft Operating Systems
- GCSE English C grade (or equivalent) and above
- GCSE Maths C grade (or equivalent) and above
- Full clean Driving License
Privacy Policy:
In general, you can visit Acora online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request.
Acora is fully compliant with the General Data Protection Regulation 2016.
Job Type: Full-time
Salary: £22,000.00-£26,000.00 per year
Benefits:
- Company pension
- Gym membership
- Referral programme
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Norwich, Norfolk: reliably commute or plan to relocate before starting work (required)
Work Location: In person
