IT Technical Support / Junior/Trainee Ipswich, England
Job description
A fantastic opportunity for an individual with an excellent academic record to join team base in Sproughton, Ipswich.
We are seeking a bright, ambitious, and friendly individual with a passion for IT. As part of a dynamic team, you will deliver an excellent level of end user and technical support.
This position will suit an intelligent, super-organised, IT literate individual with excellent communication skills who is looking for a career in IT.
Reporting to the IT Manager, you will join IT Systems team who is happy to support the business via desktop support, can work effectively within a team and communicate at a high level to ensure SLAs are met and customer queries have been resolved in a timely manner.
Within this role you will gain the experience and necessary technical skills to undertake a technical support function and ensure it is available to all customers both internal and external via support desk cover. To perform basic maintenance activities to ensure that consistent and robust delivery is sustained.
Full training would be provided for this role.
Once fully trained the IT System Engineer role responsibilities include
- Responsible for all desktop support
- Providing internal support for office hardware including servers, PCs and mobile devices
- Continuously improving and keeping up with the IT business needs of the organisation
- Testing and configuring new hardware and software technologies
- Management of Active Directory, Exchange Servers and the deployment of Group Policies
- Management of video conferencing and telecommunications technologies
- Actively resolving problems and issues with computer and server systems to limit work disruptions within the company
- Configure company desktops, laptops and mobile phones
- Networking support of LAN, wireless and RF systems
- Licence management – ensuring company is fully compliant with licensing
- To support warehouse automation systems including single point of control system.
- Support for building management systems including fire alarm and CCTV
- Maintain accurately the company Asset Registry
- To support and monitor all company server software solutions including Exchange, SAP, Telnet
- Virtualization in a VMWare environment
- Replication services such as DFS, Log shipping, VEEAM, Double Take
Essential skills and qualifications
= Relevant IT qualification
= Self-motivated and organised
= Ability to multitask and prioritise workload
= Strong desire to learn and develop skills
= Must be able to work part of a team
= Good written and verbal skills
= Excellent time management capabilities
This role will suit a determined individual looking to build a long-term career within a successful, ambitious and professional environment.
If you are passionate about working for an inclusive company that values all of its employees, a company that can help you fulfil your potential in supporting our suppliers and delivering for our customers, you can help us achieve our vision.
If you share our commitment, please get in touch
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ipswich: reliably commute or plan to relocate before starting work (required)
Work Location: One location
