it systems specialist La Crosse, WI
University of Wisconsin-La Crosse
Full Time
La Crosse, WI
49000 - 12.04 USD ANNUAL Today
Job description
Posting Details
Position Information
Recruitment Number
1394
Number of Vacancies
1
Working Title
Residence Life Systems Specialist
Classification Title
Data Reporting Specialist
Proposed Salary to be Offered
$49,000
Appointment Percentage (Budget)
100%
Position Summary
The Systems Specialist serves as a functional liaison for the Office of Residence Life’s technical and business processes with Information Technology Services and other third-party software vendors, reporting to the Occupancy Manager. In conjunction with the Occupancy Manager and Associate Director of Residence Life, this position is responsible for designing, implementing, enhancing, and maintaining administrative systems and software related to all ResLife functions.
This position will provide needs/technical analysis and make recommendations to Residence Life. This position will coordinate and facilitate the development of business and technical requirements with the ITS department and enhance university and office business processes through the utilization of various software tools.
Position Duties:
Starrez Management 70%
Position Duties:
Starrez Management 70%
- Serve as the functional lead for StarRez, including management of daily operations and large-scale functions of the StarRez system.
- Support UWL relationship with StarRez vendor and serve as campus contact.
- Liaison between Information Technology Services and the Office of Residence Life for all things related to occupancy management, primarily StarRez and CBORD systems, to ensure proper overlap of procedures within the database systems.
- Manage new software implementations connected to StarRez and compatible programs.
- Manage and code information and policy updates in StarRez
- Lead StarRez records testing, software updates, advised testing and deployment.
- Provide StarRez user training to approved users.
- Coordinate system customization requests and upgrades
- Maintain the integrity of StarRez records data through query generation/review
- Work with department users in daily operations to troubleshoot and resolve problems and communicate issues with stakeholders related to StarRez. Develop processes/procedures for troubleshooting, recovering, adjusting, and modifying business systems. Provide support to minimize interruptions in the ability to carry out critical business activities.
- Research and solve StarRez problems, working with ITS as appropriate for modifications to the software; investigate software upgrade options and evaluate functionality enhancement for adoption.
- Collaborate with the Occupancy Manager to resolve issues and problems with third-party software vendors and resulting file uploads or downloads. Interact with IT staff and contact vendors as necessary.
- Create and maintain ad hoc and scheduled reports and queries in StarRez, to meet the needs of the Residence Life operations. Coordinate report runs with ITS staff to minimize system disruption.
- Assist with StarRez advised testing and deployment.
- Assist with StarRez user training to approved users.
- Oversee StarRez interface with CBORD (Student ID and card access database) and trouble residence hall card access issues.
- Understand the ever-changing application interface specifications of how the offices of Student Records, Student Financials, and Admissions impact Residence Life.
- Responsible for consultation with Enterprise Application Support staff from Information Technology Services related to StarRez projects, enhancements, or work tickets.
- Facilitates security change tickets, audits user groups, and communicates with other Residence Life constituents
- Depending on the nature of the ticket, either lead or support communication with StarRez. Consistently included in all tickets. Provides test cases for StarRez support or conducts reporting/testing to confirm if issues are resolved. Participates in meetings with StarRez representatives.
- Troubleshoots any minor issues between StarRez and CBORD due to booking date issues. Primary on review of any billing questions related to charges posted on student accounts.
- Manage StarRez security access; conduct regular audits.
Support of Room Assignments and Applications Duties 20%
- Assist the Occupancy Manager and the Associate Director for Operations with daily tasks related to the housing applications and room assignments processes.
- Assist with StarRez room assignments and room change processes.
- Assist students and staff with questions about housing applications and room assignments.
- Review daily housing deposits and charges to ensure proration and charge amounts accuracy. Identifying any issues with incorrectly processed check-out dates and back-dated check-outs.
- Assist with Housing Application pathways design and content updates. Daily monitoring of applications that are incomplete and completed.
- Monitor and reconcile application deposit and cancellation process for the academic school year – fall, winter, spring, and summer sessions for all incoming and returning students.
- Respond to emails and phone calls relating to room assignment program and contact information.
- Daily troubleshooting of roommate group process end-user issues. Updating roommate group settings for different launches throughout the year, inclusive of GIH and LLC profile settings and group sizes, ensure that roommate group messaging and matching functions operate correctly
- Updating data subscription email templates. Scheduling start/stop times for specific data subscription types. Management of room change tentative booking data subscription template and settings.
- Respond to emails and phone calls relating to room assignment program and contact information.
- Work with Residence Life staff in generating appropriate StarRez rosters as needed.
- Communicate directly with hall directors regarding hall occupancy, late assignments, withdrawals, room changes, billings, and other required residence hall data. Establish effective relationships with hall professionals and student staff.
- Act on information received regarding students’ ineligibility to return to school each semester. Communicate with these students regarding the move-out process and any ongoing appeals process.
- Check and follow up on official university withdrawal lists.
- Provide student employment/residency verification to potential employers, landlords, and/or government officials for clearance purposes. – Access the WINGS database to review and interpret basic student information.
- Enter student staff into WINGS for grade review. Keep an accurate EXCEL document list of student staff for reporting and billing.
- Assist the Occupancy Manager with the management of student housing accommodations approved by the Student ACCESS Center (emotional support animals, facility accommodations, etc.).
- Assist with monitoring daily housing billing adjustments generated by StarRez to ensure accuracy.
- Design, implement, and communicate the following:
- manage the student room change process
- early arrival process for new and returning students.
- winter break process for new and returning students.
Departmental Operations 10%
- Assist with representation at campus resource fairs and orientation days in order to answer questions and provide information about campus housing.
- Provide guidance and support to the front office staff regarding residence life processes and Star Rez functionality.
- Assist with the training and serve as backup to office student staff.
- Work collaboratively with the operations team to create an environment of excellent customer service and operational efficiency.
- Other duties, as assigned by the Associate Director of Operations, to assist with housing and business operations within the department.
Position Type
Staff/Administrative
Pay Basis
Annual
FLSA
Exempt
Contingent Upon Funding
No
Is this position eligible for employment sponsorship, (H1B or PERM)?
No
Required Qualifications
- Bachelor’s degree from an accredited institution of higher education.
- Ability to coordinate projects, learn systems quickly, work independently, and to independently set priorities to meet the demand of this position guided by supervisor.
- High level of comfort with IT systems knowledge and ability to learn systems quickly.
Preferred Qualifications
- Master’s degree from an accredited institution of higher education.
- Previous experience working in residence life and/or housing operations.
- Knowledge and experience working with data systems and IT operations.
Physical Demands
Reasonable Accommodations
UWL provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 608.785.8013. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
UWL provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 608.785.8013. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
All position descriptions are required to provide physical demands and working condition/environment and may not be published in the job announcement. For information on the physical demands and/or working conditions/environment for this position, please contact Human Resources at [email protected] or 608.785.8013.
Working conditions and environment
- Requires a great deal of computer work and sitting.
- Evening / weekend hours throughout the year and especially during residence hall move-in, residence hall closing, opening and closings, or other major events. (Will be directed by supervisor.)
- Physically be able to work in various environments without adverse physical reaction, e.g.; within extreme temperature ranges; in hot, noisy, dirty or dust-filled areas; at heights above 30 feet, etc.
- Manage fast-paced office environment with frequent interruptions and multiple priorities.
Miscellaneous Information
Information about your benefits Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:
Highlights include:
- excellent flexible health insurance with low co-pays and good coverage.
- paid holidays and sick days.
- sick leave may be converted at retirement to pay for health insurance post-work at UWL.
- after 5 years of employment, you become vested in our retirement system which ensures income post-career.
- benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.
Learn more at: https://www.uwlax.edu/globalassets/offices-services/human-resources/benefits-info/fasl.pdf
Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage. Information about UWL and the Surrounding Region The University of Wisconsin-La Crosse (UW–La Crosse) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UW-La Crosse fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UW-La Crosse is a regional academic and cultural center that prepares students to take their place in a constantly changing world community. For more than a decade UW-La Crosse has been named one of Kiplinger’s 100 Best Values in Public Universities and has appeared prominently on the U.S. News & World Report list of “America’s Best Colleges” for more than 15 years, and is ranked #4 on its list of the Best Regional Public Universities in the Midwest.
With a student population of roughly 10,500, the university offers 91 undergraduate programs, 21 graduate programs, and 2 doctoral programs through the following three colleges, the College of Arts, Social Sciences, and Humanities, the College of Business Administration, and the College of Science and Health, as well as the School of Education. There are over 600 full-time faculty and instructional academic staff, 75 percent of whom hold terminal degrees. UW-La Crosse boasts a retention rate (freshmen returning as sophomores) of 84 percent, graduation rate (degree within six years) of 70 percent, and is among only 12 institutions cited nationally by the American Association of State Colleges and Universities for its success in linking campus culture and university leadership to outstanding graduation rates.
UW-La Crosse’s strategic plan Sustaining Excellence continues to move our community forward through its four pillars: increasing community engagement, achieving excellence through equity and diversity, investing in our people, and advancing transformational education. More information about the ongoing work of Sustaining Excellence is available at www.uwlax.edu/info/strategic-plan. The UW-La Crosse campus is in southwestern Wisconsin, nestled in a residential area of the City of La Crosse and positioned as part of a larger metro area with a population close to 140,000. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of small town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored nineteenth century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports and recreation. More information about the La Crosse metro area can be found here: Choose La Crosse.
Learn more about UW-La Crosse here: https://www.uwlax.edu/human-resources/services/talent-acquisition-and-employment/finalist-welcome/ AA/EO Statement
The University of Wisconsin-La Crosse is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWL, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
DEI Statement
UW-La Crosse’s diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as “… our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive." The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse ranks 6th nationally among the Top LGBTQ-Friendly Colleges for 2018-19 by AffordableCollegesOnline.org (ACO).
Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://www.uwlax.edu/police/annual-security-report/ or contact the University Police Department at 608.785.9000.
Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage. Information about UWL and the Surrounding Region The University of Wisconsin-La Crosse (UW–La Crosse) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UW-La Crosse fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UW-La Crosse is a regional academic and cultural center that prepares students to take their place in a constantly changing world community. For more than a decade UW-La Crosse has been named one of Kiplinger’s 100 Best Values in Public Universities and has appeared prominently on the U.S. News & World Report list of “America’s Best Colleges” for more than 15 years, and is ranked #4 on its list of the Best Regional Public Universities in the Midwest.
With a student population of roughly 10,500, the university offers 91 undergraduate programs, 21 graduate programs, and 2 doctoral programs through the following three colleges, the College of Arts, Social Sciences, and Humanities, the College of Business Administration, and the College of Science and Health, as well as the School of Education. There are over 600 full-time faculty and instructional academic staff, 75 percent of whom hold terminal degrees. UW-La Crosse boasts a retention rate (freshmen returning as sophomores) of 84 percent, graduation rate (degree within six years) of 70 percent, and is among only 12 institutions cited nationally by the American Association of State Colleges and Universities for its success in linking campus culture and university leadership to outstanding graduation rates.
UW-La Crosse’s strategic plan Sustaining Excellence continues to move our community forward through its four pillars: increasing community engagement, achieving excellence through equity and diversity, investing in our people, and advancing transformational education. More information about the ongoing work of Sustaining Excellence is available at www.uwlax.edu/info/strategic-plan. The UW-La Crosse campus is in southwestern Wisconsin, nestled in a residential area of the City of La Crosse and positioned as part of a larger metro area with a population close to 140,000. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of small town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored nineteenth century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports and recreation. More information about the La Crosse metro area can be found here: Choose La Crosse.
Learn more about UW-La Crosse here: https://www.uwlax.edu/human-resources/services/talent-acquisition-and-employment/finalist-welcome/ AA/EO Statement
The University of Wisconsin-La Crosse is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWL, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
DEI Statement
UW-La Crosse’s diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as “… our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive." The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse ranks 6th nationally among the Top LGBTQ-Friendly Colleges for 2018-19 by AffordableCollegesOnline.org (ACO).
Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://www.uwlax.edu/police/annual-security-report/ or contact the University Police Department at 608.785.9000.
Redbook Position
Yes
Division/College
Student Affairs Division
Description of College / Department / Program / Division / Unit
The Division of Student Affairs’ role is to enhance and support students learning experience here at UWL. We work closely with faculty, staff, community members, alumni and most importantly, students to provide quality programs and services which promote learning, leadership, involvement, service and the celebration of diversity. The Division includes a number of departments: Campus Child Center, Counseling and Testing, Student Health Center, Intercollegiate Athletics, Recreational Sports, Residence Life, Student Life, University Centers, and the Vice Chancellors Office. The staff of the Division is truly student-centered and concerned about the holistic development of the student.
Residence Life is committed to creating an inclusive environment for our students and staff to feel a sense of belonging by valuing all races, ethnicities, cultures, sexual orientations, gender identities, gender expressions, abilities, and religious backgrounds, as well as other identities and experiences. Our Residence Life team works together to intentionally value the intersecting identities and unique lived experiences of our students and staff. We work collaboratively with various departments across the campus to enhance these values and to provide the best possible understanding of cultural humility and what truly inclusive communities can be. We invite applications from individuals who represent a wide variety of identities.
Residence Life is committed to creating an inclusive environment for our students and staff to feel a sense of belonging by valuing all races, ethnicities, cultures, sexual orientations, gender identities, gender expressions, abilities, and religious backgrounds, as well as other identities and experiences. Our Residence Life team works together to intentionally value the intersecting identities and unique lived experiences of our students and staff. We work collaboratively with various departments across the campus to enhance these values and to provide the best possible understanding of cultural humility and what truly inclusive communities can be. We invite applications from individuals who represent a wide variety of identities.
Posting Detail Information
Posting Detail Information
Posting Date
06/30/2023
Continuous Recruitment
Yes
Continuous Recruitment First Review Date
07/25/2023
Close Date
Special Instructions
Application deadlines
TO ENSURE CONSIDERATION: Priority consideration is given to those candidates who apply by the listed ‘First Review Date’. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.
Confidentiality of Applicant Materials
UWL is a state agency and subject to Wisconsin’s Open Records Law. UWL will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
Position Contact Name
Victoria Carlson
Position Contact Email
