IT Systems Apprentice (Remote) Milton Keynes, England
Job description
Opportunity information
Salary £20000 per year
Duration 15 months
Advert closing date 31/08/2023
Description
Our IT Systems Apprentice has a key role to play in our Managed Services team, ensuring that customer requests are supported, that service levels and targets are achieved and maintained, and that the team are upskilled to deliver project work in the form of enhancements and additional configuration.
This is a great opportunity for someone that is passionate about system configuration, data and supporting others, who’ll be very much a part of our growth journey as we develop our services and offerings to be an IT Systems Apprentice with Tugela People.
Our IT Systems Apprentice has a key role to play in our Managed Services team, ensuring that customer requests are supported, that service levels and targets are achieved and maintained, and that the team are upskilled to deliver project work in the form of enhancements and additional configuration.
The role:
- Develop skills to assist in building solutions to meet client needs
- Advise clients on best practice use of the Sage People Product and other Human Resource products, including Recruitment, Learning and Development, Payroll systems etc.
- Serve as tier 1 support function for Tugela client cases
- Identify and address customers with acute support needs or product configuration issues and help address the issues
- Work with the Managed Services team to ensure customer queries are addressed in a timely manner
- Support Consultants with projects at critical times (QA, UAT & Go Live)
- Previous work experience in an administrative environment
- Verbal and written communication skills
- The ability to work effectively with others as a competent team member
- Computer literacy/word processing skills
- A desire to forward think and be part of the growth opportunities within the company
- Desired personal qualities:
- Flexible, confident and tactful
- Desire to learn new things every day and share knowledge
- A natural curiosity and a love of developing new skills and relationships
- The confidence to speak up with great ideas, embrace change and seek innovative new ways of doing things
- A genuine interest in HR and system database customisation and customer resolutions
2 GCSEs or equivalent including English and Maths
Desirable:
Knowledge and/or previous experience with customer service.
Training to be provided
Level 3 Information Communications Technician
Ongoing training, support and development with the employer
Things to consider
Paid training days
Professional body memberships
Cycle to work (salary sacrifice scheme)
Electric vehicle (salary sacrifice scheme)
YuLife - activity tracking benefits app
Vaccines and covid tests
DSE eye test
Employee referral scheme
Gifted used laptops (office 365 included)
Skills required
Array
Future prospects
The successful applicant will be working alongside the team to develop new partnerships, and solutions, and improve the current processes. Possible careers can include HRIS Analyst, HRIS Technical Support Consultant, and HRIS Consultant.
Hours per week 37.5
Working week Monday - Friday
Apprenticeship standard Information communications technician (Level 3)
Milton Keynes, Buckinghamshire, England, MK14 6PH
