IT Support Technician Greenford, England
Ultra Electronics
Full Time
Greenford, England
22000 GBP ANNUAL Today
Job description
Based: Maidenhead or Greenford, working on a hybrid basis - 1 / 2 days per week from home.
Job Purpose:
Supporting the IT department in delivering day-to-day IT services via the Helpdesk and involvement in specific IT Project tasks as and when required.
This role will support the helpdesk requirements within Ultra Intelligence & Communications, which services approximately 500 users across multiple sites within the UK.
There will be involvement in larger IT projects in line with the needs of the business.
Key Responsibilities:
- Provide a consistently high quality and professional customer service to the Ultra Business in all areas of IT.
- Monitoring and taking ownership of tickets queues in the call logging system for:
- Hardware including PC’s, laptops, printers and mobile devices
- Software including but not limited to, Microsoft Office Suite, Desktop OS, SCCM.
- Day-today running
- Investigation of issues
- Monitoring and updating the IT service desk system; prioritizing and following-up calls and ensuring that users are supported in a timely and effective manner
- Supporting other team members to resolve issues and training junior staff
- Troubleshooting; diagnosing and testing issues raised in relation to all hardware and software and escalating calls to appropriate individuals
- Using existing SCCM platform to deliver and update all applications
- Resolving service desk issues by liaising with end users to ensure that requests are closed in a timely fashion in line with the IT SLA.
- Produce and maintain concise documentation on systems and procedures for the benefit of the IT team.
- This role covers support requirements for both the Restricted and Secret networks.
- To resolve all IT issues with a professional manner
- Administer and maintain end user accounts, permissions and access rights
- Deliver 1st to 2nd Line Support to the Ultra business and infrastructure across multiple sites, providing escalation, where required, to senior team members.
- Resolving service desk issues by communicating with end users to ensure that requests are closed in a timely fashion in line with the IT SLA.
- Provide support on standard devices such as standard desktop, tablets, phones and devices.
- Provide technical and functional support on standard applications and software and support for all products/ equipment on the current approved list.
- Installing authorised software to laptops and desktops.
- Supporting devices and users on a Windows network comprising of Windows PC's and laptops, Active Directory and Exchange.
- Deploy PCs and devices to users and provide maintenance when required to ensure continuity of day to day business.
- Proactively maintain the Ultra asset management database to ensure that records are up to date and reliable when needed for auditing.
- Manage security of information as defined in the Security manual.
Personal attributes:
Experience working in a multi-disciplined team across 1st – 3rd Line support.
Essential Working knowledge of:
- Windows Client OS’s & Applications (Win 7 – Win 10 / Office etc.)
- Active Directory administration
- MS Exchange 2010 – 2016 administration and M365
- Desktop and Laptop hardware
- Asset Management
Desirable working knowledge of:
- Windows Server Technology (2008R2 – 2016)
- Low level network infrastructure
- MS System Centre Configuration Manager
- Degree education in a relevant IT area or qualified by experience in a similar IT role
- ITIL Foundation or any IT related accreditations would be desirable
- Excellent general written and verbal communications skills.
- Willing to undergo, and are able to achieve and maintain, SC and/or DV security clearance.
Ultra Intelligence & Communications is one of the larger UK based Ultra businesses and is operationally run as four business units: Communications, Specialist Radio Frequency, Command, Control & Intelligence (C2I), and Cyber.. Ultra Intelligence & Communications is a world leader in the research and development of cybersecurity.
We provide encryption, network protection, automated payments, tactical and commercial communications and telemetry systems, covert and mobile surveillance systems and situational awareness technology to defence, public sector and commercial customers worldwide.
Ultra Intelligence & Communications prides itself on providing state of the art development tools, an excellent working environment and career development opportunities for employees in the very exciting cybersecurity domain.
Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.
We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.
Ultra Electronics
www.ultra.group
London, United Kingdom
Simon Pryce
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Public
Aerospace & Defence
1920
