IT Support Technician Caterham, England
Job description
Job Title: IT Support Technician
We are a growing ready meal business and in our ner venture of vending and remote stores we are looking for a hardworking, creative and proactive individual to support us in IT related areas.
Responsibilities:
- Extend technical support via various channels such as phone, email, or in-person interactions, with a keen focus on resolving hardware and software issues swiftly.
- Skillfully troubleshoot and diagnose technical glitches relating to desktops, laptops, printers, network connectivity, and other IT equipment.
- Collaborate effectively with relevant teams or vendors to address complex technical issues, while maintaining a commitment to timely resolution.
- Proficiently install, configure, and upgrade software applications and operating systems.
- Contribute to the implementation and maintenance of IT policies and procedures.
- Provide occasional Out of Hours support, in turn, as part of our rota.
- Ensure customers systems are properly documented.
- Provide technical support and troubleshooting for hardware, software, and network issues
Qualifications:
- Bachelor's degree in Computer Science or related field (or equivalent work experience)
- Proven experience in IT support or a similar role
- Strong knowledge of computer hardware, operating systems, and software applications
- Familiarity with network protocols and troubleshooting techniques
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks effectively
- Customer-oriented mindset with a focus on providing exceptional service
Desired:
- Knowledge of food business and Indian/Pakistani foods will be a plus.
Note: Additional qualifications or certifications may be required based on specific job requirements.
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, paid time off, and professional development opportunities. Join our team of dedicated IT professionals and contribute to the success of our organization.
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application.
Job Types: Fixed term contract, Graduate
Contract length: 12 months
Salary: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Gym membership
- Private dental insurance
- UK visa sponsorship
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Caterham: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 1 year (required)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Work Location: Hybrid remote in Caterham
Application deadline: 30/09/2023
Expected start date: 05/10/2023
