IT Support Technician Middlesbrough, England
Job description
Current Vacancy:
I.T. Support Technician - Head Office
Hours: FT including one Saturday per month / Salary: Based on Experience
Closing Date: 28th Feb 2023
About Us:
We're a growing family-run independent Builders' and Plumbers' Merchant with over 160 years' experience in the supply of building materials to local tradespeople, businesses, and DIY customers across our network of 36 branches in the north of England and online.
Our success is down to our exceptional people and family values, providing our customers with a 5-star service and expert advice. As one of the "1000 UK companies to inspire" for 2 years, we are committed to investing in our employees. We'll support you in your training and development throughout your career with us.
What you’ll be doing:
- Provide IT support (call logging/trouble shooting/resolution) to customers by phone, e-mail, remotely and in person working to SLA thresholds.
- Help support, configure and develop the ERP solution used for the company’s core operations.
- Software issue resolution (Microsoft Office, Windows etc…)
- Setup and issuing of hardware such as laptops, desktop PCs, thin clients, tablets, mobile phones, AV or networking devices.
- Active directory and domain administration.
Skills Required
With a year or more experience in a related role, you’ll need to be a great communicator at all levels with first-rate customer service skills. We’re also looking for excellent problem solving and diagnostic capabilities as well as good organisational skills and the ability to work unsupervised. Experience working with 3rd party partners/suppliers would be advantageous. A full UK Driving License and own transport enabling you to travel to remote offices is a must. In addition, an understanding of TCP/IP networking. LAN/WAN, Office 365 admin experience and SQL knowledge would be a significant advantage.
What we can offer:
We know that our colleagues are our greatest strength, so we've created a benefits package that means we attract the best candidates. From a competitive salary, enhanced holidays, endless training options, staff discount and our annual profit share, all of which are available to all our permanent employees.
- Profit share
- Company social events
- Cycle to work scheme
- Enhanced Holidays/Maternity/Paternity
- Generous staff discount
- Life assurance
- 126 training courses
- Free on site parking
How to apply:
Please send your CV with a cover email to our HR Team via Indeed or alternatively visit our careers page.
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Profit sharing
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
Experience:
- IT support: 2 years (preferred)
Work Location: One location
Application deadline: 28/02/2023
