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Job Description and Responsibilities

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Ensure clients websites and applications stay up and running and offering technical support
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults, replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology, conduct electrical safety checks on computer equipment.

Skills and Experiences

• Previous experience of computer troubleshooting would be an advantage (comprehensive training will be provided).
• Multilingual especially, Bengali, Hindi or any European language would be an advantage.
• Proven experience as a help desk technician or other customer support role
• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem-solving skills
• A strong customer focus
• The ability to prioritise your workload
• Attention to detail.

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service (preferred)
• Technical support (preferred)

Work Location: One location

Reference ID: IT Support Technician