IT Support Technician The Vale of Glamorgan
Job description
The Client Services Operations Team are responsible for providing high quality operational support and maintenance to DHCW and supported Clients throughout NHS Wales. The newly appointed IT Support Technicians will support the GP Refresh Project .
We are looking for a highly motivated individual who has demonstrable experience providing desktop support in a Windows OS environment and be heavily involved in maintaining and managing complex solutions.
Awareness of the NHS environment would be advantageous, whilst further benefit could be gained through excellent communication and problem-solving skills.
We are looking for a motivated individual who is able to work, learn and actively contribute within a team environment.
The ideal candidate must have a good approach to dealing with enquiries and resolving problems, strong experience of providing technical support and a sound understanding of ITIL processes.
This role will be predominantly working from customer locations in a deployment capacity, flexibility and a can do attitude would be advantageous.
The ability to travel between customer sites across NHS Wales is essential.
Experience of working with Welsh GP clinical systems is desirable.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
