Job description

The company:

Netcraft is the global leader in cybercrime detection and disruption. We are a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five of the world’s largest countries. We’ve blocked more than 150 million malicious sites and perform takedowns against one-third of the world’s phishing sites.

Our purpose, passion and expertise are focused on one thing: making the internet a safer place for everyone. We carry that passion into our workplace too. Our people are highly talented and everyone is valued for their individual contribution. That’s one of the many reasons Netcraft is a great place to work. From private health cover to free lunches; culture to recognition - we’ve got you covered.

Our offices are in Bath (headquarters), London and Manchester, but our IT department also supports remote workers in North America and Australia.

The role:

We are seeking an experienced IT Support Specialist to join our team at our office in Westminster, London. Reporting to the Director of Engineering (Sysadmin & DevOps division), you’ll be responsible for IT support across the company, with a focus on the London office.

Day to day, your responsibilities will be:

• Supporting our IT service desk as the first point of contact for IT and hardware related issues. The IT team is small and you will be fulfilling the role of both first-line and second-line support
• Assisting users both in-person and remotely
• Desktop support (Windows and macOS)
• Mobile support (Android and iOS)
• Onboarding new employees to Netcraft systems, explaining the various systems and how to use them
• User account provisioning and deprovisioning
• Provisioning and maintenance of laptops, phones and other hardware, liaising with manufacturer support where necessary
• Managing software licences
• Identifying potential areas for automation and improvement in our IT systems processes

The reward package:

The reward package will be generous, including:

• A starting base salary of £25 – 35K p/a (based on your current level of experience), reviewed annually
• Flexible and hybrid working options
• Company pension scheme with 4% employer contributions
• Comprehensive private health insurance, including access to a private GP service and dental cashback
• 32 days holiday per annum, incl. public holidays (currently under review)
• Inclusive culture and environment, where you’ll be genuinely valued, listened-to and respected
• Meals, snacks and drinks provided constantly in the office (there really is such a thing as a free lunch!)
• Great life and wellbeing support, with multiple online and in-office resources
• Tax-efficient cycle to work scheme
• Other benefit and leave options to be introduced this year

To be successful in this role, you’ll need:

• Proven track record of providing IT support (required)
• Experience of troubleshooting and providing support for Windows 10 (required), Windows 11 (preferable), and macOS (preferable)
• Experience of Microsoft Intune for MDM (preferable), Microsoft 365 administration, including Sharepoint (preferable), automation of hardware provisioning (preferable)
• To enjoy helping people with their IT issues and have a positive, patient and solution-focussed approach
• To thrive off independent problem-solving, whilst also being able to identify the correct moment to escalate and ask for help
• To be able to prioritise when faced with competing items of work of varying urgency
• Professional, clear and prompt communication (in person, by email, instant messaging, and on phone/video calls)
• The ability to identify areas for improvement and automation in existing processes, as well as the willingness to implement those improvements

This is a fast-paced role that will require you to be practical and flexible in your approach.

Netcraft does not accept any unsolicited approaches from recruitment consultants.

Job Types: Full-time, Permanent

Salary: £25,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Private medical insurance
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London

Application deadline: 09/03/2023