IT Support Specialist Luton, East of England, England
Job description
Calling all IT Support Jedi!
Impellam Group is looking for an IT Support Specialist to join our internal Service Desk. This is a hybrid, permanent opportunity in Luton with excellent progression opportunities.
In this role you will be 1st point of contact for our internal colleagues and your day-to-day will revolve around
- Assuming operational responsibilities for resolving all IT related administrative queries
- Managing the end-to-end lifecycle of received IT requests
- Liaising on a day-to-day basis with internal Customers, ensuring they are always informed on the progress of their query
- Escalating procedures, as and when required, to ensure that high priority issues are managed within the desired timeframe
- Assisting in the delivery of specific Service Desk projects, this will involve data entry, data analysis and general coordination of low-level activities.
We're a no ego team, we work remotely and we're all hands-on. We like to get together 2, 3 times per month to work collaboratively and share ideas, so you will need to be able to commute easily to Luton.
You will need a good background in call centre IT support, a good attitude, willingness to learn and most of all, enjoy talking on the phone and solving problems.
You will have a technical understanding of Active Directory, as well as MS Windows and Citrix Cloud Desktop environments. A good understanding of ITIL processes would be nice too.
What's in it for you?
Flex working - of course
Cool company - global leader in our field
Awesome team - chef's kiss
Progression opportunities - inevitable
A nice benefits package with a minimum of 25 days A/L, all bank holidays, birthday and volunteering day off, and even more A/L via salary sacrifice - you can buy or sell up to 5 days per year.
We really believe in promoting talent and developing career paths here at Impellam and we have a great track record to prove it too. We are Disability Confident employers and Platinum Investors in People and we have dedicated time and resources to help our people become the best they can be in their industries.
So, what are you waiting for? #applynow
Please note we can only accept applications from candidates with permanent Right to Work in the UK and with availability to travel to Luton as required.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
