IT Support Office London, England
Job description
An opportunity has arisen in our Service Desk and Support team, for a keen individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering IT services to the NHS. The team is based at the Whittington Hospital and provides services to over 4,000 users across the main hospital and over 40 other Community sites, spread across a number of London Borough including Islington and Haringey. The role will primarily be working on the Service Desk, taking calls from users, helping to resolve their IT issues and working with other colleagues and Support Teams to achieve this. There may also be an opportunity to assist in the configuration and deployment of IT assets (PC’s, laptops IPADs, peripherals). You will have excellent 1st/2nd line IT skills, a customer service background, with experience of providing support in a Service delivery environment, be able to work effectively in a team and have excellent verbal and communication skills. Experience of Windows and IOS would be preferable and also experience of working on an IT Helpdesk.
The role will primarily be working on the Service Desk, taking calls from users, helping to resolve their IT issues and working with other colleagues and Support Teams to achieve this. It will also involve managing the calls raised via the Self-Service portal and the processing of new Network Account Requests raised by users. There may also be an opportunity to assist in the configuration and deployment of IT assets (PC’s, laptops IPADs, peripherals). You will have excellent 1st/2nd line IT skills, a customer service background, with experience of providing support in a Service delivery environment, be able to work effectively in a team and have excellent verbal and communication skills. Experience of Windows and IOS would be preferable and also experience of working on an IT Helpdesk.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to thesedifferences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
The role will primarily be working on the Service Desk, taking calls from users, helping to resolve their IT issues and working with other colleagues and Support Teams to achieve this. It will also involve managing the calls raised via the Self-Service portal and the processing of new Network Account Requests raised by users. There may also be an opportunity to assist in the configuration and deployment of IT assets (PC’s, laptops IPADs, peripherals). You will have excellent 1st/2nd line IT skills, a customer service background, with experience of providing support in a Service delivery environment, be able to work effectively in a team and have excellent verbal and communication skills. Experience of Windows and IOS would be preferable and also experience of working on an IT Helpdesk
