IT Support Lead

IT Support Lead Uxbridge, England

MSC Cruises
Full Time Uxbridge, England 23400 - 32420 GBP ANNUAL Today
Job description

As IT Support Lead, you will be responsible for the day-to-day management of the support team. You will oversee the management of support queue and escalations from the team. The Support Lead will work with the IT Operations team, supporting of information technology ranging from Microsoft 365, VMWare farm, Data Center, Procurement, starters and leavers, and other IT related issues raised by users. Other IT duties can be assigned from time to time (e.g., support or coordination for new IT Services Implementation Projects involving fleet)

Key Responsibilities

Manages the end to end support of the team

Implements improvements to operational IT support services

Supports personal computing, smart devices, meeting room conferencing and multifunction devices

Manages security updates and patches

Periodically reviews to improve and standardise setup process of workstations and necessary peripheral devices for new starters

Utilises available tools to automate more of the Installation and configuration of the required software and the access to the various IT services

Ensures all processes are fully documented

Ensures all incidents and requests are logged in the ITSM tool

Performs troubleshooting to diagnose and resolve IT problems

Manages and monitors licenses, cleaning up Active Directory

Job-Requirements: skills, competencies, experience

Strong knowledge and experience in managing and developing a Service Desk Team in an business enterprise setting.

ITIL foundation certificate

VMWare Certified Professional

Strong knowledge and experience of Network and active directory administration

Strong knowledge and experience of Microsoft 365 administration including Microsoft Teams

Strong knowledge and experience of Infrastructure, including Windows Servers

Good knowledge and experience of Cyber Security

Fluent in the English language, knowledge of other European languages is a advantageous

Excellent diagnostic and problem solving skills

Excellent communication ability

Good team player, able to motivate the team to achieve better SLA, including coaching

In depth understanding of diverse computer systems

- Full Right to work in the UK required

Job Type: Full-time

Benefits:

  • Discounted or free food
  • Employee discount
  • On-site parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Uxbridge: reliably commute or plan to relocate before starting work (required)

Experience:

  • Technical support: 3 years (preferred)

Work Location: One location

IT Support Lead
MSC Cruises

www.msccruises.com
Geneva, Switzerland
Gianni Onorato
Unknown / Non-Applicable
10000+ Employees
Company - Private
Hotels & Resorts
1988
Related Jobs

All Related Listed jobs

Agency Area Authority
INEOS Grangemouth Grangemouth, Scotland Today

Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability.

Director for People with a Learning Disability and Autistic People
Care Quality Commission Remote 95000 - 113625 GBP ANNUAL Today

Executive Level 2 - 95,000 - 113,625 per annum. Reporting to the Chief Inspector of Adult Social Care and Integrated Care System, you will be a sector lead

Secondary Tutors (Harrogate/York)
HG2utoring Harrogate, England 28 - 32 GBP HOURLY Today

Feedback to families on progress, where appropriate. To plan and lead 1:1 tutor sessions. To provide a high-quality learning experience.

Start up advisor for social enterprises, business for good and charities
Seeds Hub Wembley, England 80 GBP HOURLY Today

Significant experience as a start-up advisor or consultant, including providing advice and support on finance, branding, marketing, business planning, funding

Biotech and Pharma News Editor (UK-based)
Financial Times London, England 55000 - 85000 GBP ANNUAL Today

Candidates should have 5+ years of editing experience, and time at a specialty publication, trade publication or newswire.