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This full time/open ended opportunity based at GCU London

and includes an additional London Weighting payment of £4,464 per annum

Glasgow Caledonian University - the University for the Common Good - is a vibrant, values-led, multi-cultural, civic University with a global outlook and strong commitment to delivering social innovation and sustainable development in its education and research.

Our organisational strategy is aligned with the United Nation’s Sustainable Development Goals and our globally recognised researchers advise governments, industry and international bodies. We’re ranked fourth in the world and first in the UK for promoting gender equality, in the top 70 universities globally for social impact, and first in Scotland for health and wellbeing, and reduced inequalities, for which we are also ranked 21st in the world (THE Impact Rankings, 2022). In 2020-21, we contributed £1.7 billion and more than 14,000 jobs across the globe (BIGGAR Economics, 2022).

GCU is committed to widening participation, and delivering positive outcomes for our students. We are Scotland’s leading provider of Graduate Apprenticeships. With campuses in Glasgow, London and New York, we have transnational partnerships around the world, supporting more than 22,000 students from 130 countries. Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.

Information Services is a central professional service department which provides IT / AV services to all GCU branches in different geographical locations. We are looking for an IT Support Engineer for our campus in London.

The IT Support Engineer role within the Service Management team provides front-line IT services to staff and students by covering multiple channels of communications. Offers face-to-face customer support through AV, Desktop and Network Services, ranging from face-to-face support to remote assistance. With a minimum of day-to-day supervision, resolve issues and queries from users, using own judgement and experience without reference to others. Deliver excellent customer service and proactive communications for users while providing services. Actively contribute to delivery of IT project objectives as assigned.

Essential requirements for this role:

• Minimum of an HNC/HND in an IT/AV or related discipline and/or equivalent relevant experience in an IT technical support role
• Excellent knowledge and experience of providing technical and operational support covering a full range of IT hardware, software and AV equipment used within teaching and events environments
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work on own initiative and to work well as a team member.
• Good decision making and problem-solving skills.
• Excellent analytical skills and attention to detail.
• Ability to organise, prioritise and manage multiple activities and deliver effectively in a busy environment.

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant.

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).

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