IT Support Engineer (Level 3) London, England
Job description
Job purpose
The Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Duties and responsibilities
- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Work with systems manager, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
- Logical troubleshooting mindset, able to investigate and diagnose issues not seen before, utilizing knowledge and experience.
- Be the escalation point for level 1 and level 2 systems engineers.
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Propose and create system design models, specifications, diagrams, and charts to provide direction to systems manager and Head of Infrastructure.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Support a range of platforms including Microsoft Windows Server operating systems, Windows 10 and Apple OSX desktop systems, and a variety of products from vendors including McAfee, Cisco, Veeam, VMWare, Mitel, Microsoft, Mimecast, and Adobe
- Will gain an in-depth knowledge of repairing and troubleshooting our warehouse equipment such as pick scanners, tablets, thermal printers, and bespoke warehouse platforms to be able to maintain and support these systems.
- Ownership of deployment for patching and system upgrades across a variety of platforms to protect against software vulnerabilities.
- Mentoring new team members and producing useful KB articles / procedures to assist them, as well as producing documentation and video guides for end users to assist with self-resolution of issues.
- Frequently report back to the Systems Manager, providing a weekly summary of ongoing issues and pinch points within the support function
Skills / Qualifications
- Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- Good project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
- The Systems Engineer will have a bachelor’s degree and 2 years of System Engineering
- or associate degree and 4 years related experience, or 6 years related experience.
- A Microsoft MCSE, Cisco CCNP, VMware VCP, or equivalent level qualifications.
While at Sephora, you’ll enjoy...
« Meaningful Rewards »
Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount and so much more.
« Diversity, Inclusion & Belonging »
We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
« Beauty & Beyond »
Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
« Endless Evolution »
You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
« Creativity Unleashed »
At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
« Bold Authenticity »
Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart.
Sephora is an equal opportunity employer and values diversity at our company.
SEPHORA recruits and recognizes all talents
Job Types: Full-time, Permanent
Salary: £20,618.92-£60,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application question(s):
- Salary expectations and notice period
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in LONDON
