IT Support Engineer Paisley, Scotland
Job description
Job Title: IT SUPPORT
Term: Permanent, Office-Based (must live within commuting distance)
Salary: DOE Neg - Highly Competitive + Excellent Benefits
Experience required: 1-2 years’ experience.
Working hours: Full-time (40hrs pw)
Location: 2 Marchfield Drive, Paisley PA3 2RB
Closing Date: until role is filled.
Are you ready to take on a pivotal role in the maritime industry? We're seeking a skilled and motivated IT Support Engineer to join our team and ensure the seamless operations of our high performing IT Department.
As our new IT Support Engineer, you will play a vital role in overseeing daily IT support and implementation activities, optimizing organisational performance ashore and at sea, and coordinating with stakeholders internationally to ensure the highest level of performance.
The Company
Songa Ship Management Ltd. (SSM) is a global ship management company operating as part of the Norweigan Blystad Group. Founded as the Technical Management branch of Blystad Shipping (USA) Inc. in Houston, Texas, in 1995 to manage vessels owned by Mr Arne Blystad, moved to Westport, CT, in 2000. In 2000 Blystad Shipmanagement Ltd. rebranded to Songa Ship Management Ltd. in 2006 after the company moved to its new home in Paisley, Scotland, and currently employs 57 onshore staff. Songa Crew Management Ltd. was founded in 2016 and employs around 1250 offshore staff, occupying vessels trading worldwide.
Our Values speak for themselves and of the high standard delivered by our People:
Quality, Safety, Responsibility
This is a rare opportunity to join an exciting, global, fast-paced, and highly respected company, a leading employer in the Maritime Industry.
You will be working closely with highly experienced colleagues in related areas of expertise, who are keen to make sure you will succeed and feel valued - there will be very little in the way of red tape in this fast-paced company, where no two days are the same!
Role & Responsibilities
Responsible to the Head of IT for:
- Providing remote support to all vessels for mission critical systems.
- Providing onsite support for office-based staff – Microsoft 365 \ Windows 10
- Log calls with third party VSAT and application suppliers.
- Update tickets logged through internal helpdesk system.
- Carrying out daily checks from remote monitoring and troubleshoot reported issues.
- Assist with management \ patching of computers using RMM and management tools.
- Assist IT manager with vessel network builds and office infrastructure upgrades.
- Configure new desktops and laptops for deployment.
- Assist with Cyber Security projects.
- Maintain Technical documentation.
- Some international travel
The candidate must have:
- 1-2 years’ experience in a similar job role.
- Experience of supporting Microsoft 365 (Exchange Online, Teams) and Windows 10.
- Experienced in providing remote support using various remote access tools.
- Server operating system admin (Active Directory) desirable but not essential.
Our ideal IT Support Engineer will have:
- The ability to prioritise tasks and to work well under pressure and to tight deadlines.
- An enthusiastic approach, with excellent analytical and communication skills.
- Excellent knowledge of Microsoft Office packages.
- Outstanding problem-solving capabilities.
- Target-driven and highly motivated, able to work under pressure.
- Solutions focused approach and mindset.
- Ability to act on own initiative, strong problem-solver.
- Team-working and agile approach to work environment.
- An enthusiastic, proactive, and self-motivated ‘can do’ attitude.
- Supportive and cooperative work ethic with all colleagues.
- Understand critical milestones to set and manage tight deadlines.
NB: It is vital you are agile enough to adapt to a fast-moving commercial environment. There will be the opportunity for career development as the business grows. Room for potential enhancement exists, as do rewards for excellent performance.
We offer excellent employee benefits:
- Competitive salary.
- Annual Leave entitlement of 25 days per annum.
- 10 days fixed Bank Holidays.
- Company pension scheme.
- Private health insurance.
- Training & Development.
- Lunches provided to daily menu choice.
If successful, your employment with us is subject to:
- Receipt of a reference from your present / most recent employer.
- Confirmation you are eligible to work in the UK (Right to Work Checks).
- Other employment checks, such as qualifications verification, CV gaps and dates etc.
- Completion of the company's robust 3- or 6-month Induction / Probationary period (depending on nature of role).
Job Types: Permanent, Full-time
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- Gym membership
- Private medical insurance
Ability to commute/relocate:
- Paisley: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (preferred)
Work Location: In person
