IT Support Engineer Epsom, England
Job description
IT Support Engineer
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club
- Free meals on duty
- Paid birthday day off
- Free onsite parking
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Generous pension
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- 40-hour week with paid overtime
- Staff parties
Our exclusive clubhouse in Woodcote Park, Epsom is looking for an IT Support Engineer to join our well established team.
The role is office based 5 days per week in our Epsom clubhouse with occasional travel to Pall Mall, London.
Purpose of the role
Support the provision of IT services, and the staff and members who are making use of them. Ensure that internal KPIs and SLAs are met at all times. The IT team is small and flexible therefore this role will be expected to assist with covering project work, standby roster, holidays and other ad hoc requirements.
- To provide a helpdesk service to support Club staff and members and IT providers used by the Club.
- Respond to support requests in a prompt and courteous manner, resolving 80% or more incoming support calls as the first point of contact.
- Manage and support the technology and systems used by the Club.
- Support IT projects with the installation of software, hardware and associated peripheral device drivers.
- Aid in the production and upkeep of all technical documentation in line with company standards.
- Assist the Application team were considered necessary.
Essentials
- Knowledge of remote administration /connectivity methods.
- Knowledge of Microsoft based environments both on-Cloud and on site (Microsoft Active Directory, Azure, Exchange).
- Knowledge of Local Area Networks (HP ProCurve) and Wi-Fi networks.
- Knowledge of IP telephony solutions (ideally Mitel 3300).
- Knowledge of communications tools and applications such as MS Teams.
- Knowledge of collaboration tools SharePoint/Teams.
Minimum experience required
- Demonstrable enthusiasm for technology.
- Able to follow instructions and documented procedures.
- Good written communication and telephonic skills.
- An ability to multitask and prioritise work from the service desk.
What to expect
- All applications will be reviewed
- Immediate interview dates available
- Closing date 1 September 2023
- The full job description is available upon request ahead of an interview
