IT Support Engineer London, England
Job description
Welcome to Lucky Voice!
We’re in the business of leisure and hospitality, and believe that pleasure is something to be taken seriously. We have a great time delivering phenomenal nights out that include unrivalled private room karaoke, delicious drinks, and fantastic food. Alongside our bars, we also offer an online karaoke player and iOS app to sing at home - plus we make our own karaoke kits and microphones.
As an IT Support Engineer you will work alongside IT personnel to provide support to Lucky Voice venues, office & our software licensees. This may be by telephone, email, instant messaging or face-to-face.You will be working to provide excellent levels of support to the business, either by resolving the issue yourself, or by escalating the issue.
In addition to day-to-day support, there will be on-going projects. These could include changes to IT systems, processes, applications, or hardware replacements.
Ideally you would have
Strong problem solving skills- Good communication and customer service skills
- G Suite (Google Workspace)
- A passion to develop and learn
- Knowledge of Windows 7/10/11 and Ubuntu
What you'll get:
- Salary: £25-£27k per annum depending on experience
- A unique opportunity to grow and develop
- Staff socials, monthly drinks and two Christmas parties
- Employee Assistance Program
- Company perks such as free karaoke hire and discounted drinks in our bars
- Cycle scheme
- 25 days’ holiday + Bank Holidays
