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Job description

ITI Capital Limited is a financial technology business focusing on global brokerage, asset management, fintech investments & technology transfer globally. It Is authorised and regulated by the FCA. The Head office is located in the City of London - London.

IT Support Technician

• Duties and responsibilities:
• - Own, diagnose and resolve support issues.
• - Provide an excellent level of customer service and communication to colleagues working in the office and remotely.
• - Maintain multiple data centres, servers, firewalls, switches and power supply equipment.
• - Build, deploy and maintain PCs.
• - Set up new laptops and train users on remote access.
• - Deploy application upgrades and rollouts.
• - Carry out periodic audits.
• - Maintain cyber security standards
• - Maintain endpoint protection.
• - Monitor system and network performance
• - Maintain system and hardware auditing
• - Assist in business-related projects.
• - Maintain supplier contracts and relationships
• Required skills and experience:
• - Outstanding communication skills suitable for an enterprise environment.
• - Previous experience leading an IT environment.
• - Logical and proactive approach.
• - Exposure and knowledge of different Microsoft products.
• - Windows 10.
• - Office 365.
• - Windows server 2012, 2016, 2019.
• - Cloud server vendors.
• - Cloud and physical backup systems.
• - Proficiency in the understanding of cyber security in an enterprise environment.
• - Strong understanding of network protocols.
• - Ability to demonstrate implementation of wifi networks.
• - Proficient in active directory.
• - Hardware installation and maintenance.
• - Demonstratable skills and knowledge of UPS and 3-phase power supplies.

The successful candidate would ideally have a background in the financial sector, 1-5 years of experience and needs to understand there will be requirements to work some evenings, weekends and bank holidays in line with the business needs.

Job Type: Full-time

Salary: £30,000.00-£37,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Technical support: 3 years (preferred)

Work Location: In person

Reference ID: IT, IT technician, IT support, financial, brokerage