IT Support Engineer London, England
Job description
Founded in 2014, InstaDeep is today an EMEA leader in decision-making AI products for the Enterprise, with headquarters in London, and offices in Paris, Berlin, Tunis, Lagos, Dubai, Cape Town and the USA. InstaDeep has been named among the Top 100 global AI startups for three consecutive years by CB Insights, as well as one of the 100 most promising B2B companies in Europe, by Sifted. We have created an environment that ensures a challenge by working closely with a broad spectrum of high-quality clients, pushing you to thrive in an environment that’s rarely tedious and always looking to push you to come up with outside-the-box solutions using cutting-edge technologies. In our mission to stay ahead of the curve, we are proud to partner with firms such as BioNTech SE, Google DeepMind, NVIDIA and Intel, and world-class universities such as MIT, Oxford, UCL, and Imperial College London. We are also an NVIDIA Elite Service Delivery Partner and Google Cloud Partner.
Are you an IT support engineer looking for a new challenge if so keep reading
At InstaDeep, we take information technology and security seriously and the rapid growth of the IT/security domain reflects this. We are developing a class leading security function and are looking for passionate people to join our team. InstaDeep is looking for IT Support Engineer to join our ever expanding IT/Security team in the following offices: London (UK), Paris (France), Cape Town (South Africa) and Tunis (Tunisia). The IT system administrator will help answer any IT inquiries and take ownership of various projects. Reporting directly to the Security Support Engineers along with the Information Security Officer, this exciting opportunity will have an important role in enhancing the overall IT support across the company.
ROLE RESPONSIBILITIES/ACCOUNTABILITIES
- Become the internal face of IT within the company
- Provide first and second line support to company end-users (both from technical, non-technical, and at all levels of the business)
- Providing internal support for office hardware including laptops, desktops and mobile devices, while ensuring compliance with company policies
- Set up of internal user environments
- Ensure the smooth deployment of new hardware, software and user tools
- Support issues both inside and outside of core working hours, including remote workers
- Create and maintain all operational documentation, processes, and procedures
- Integrate with larger teams to ensure that IT policies are adhered to and escalate issues where needed
- General day to day administration tasks including IT procurement, proactive maintenance and monitoring of backup and security systems, deployment of updates and auditing systems
- Continuously improving and keeping up with the IT business needs of the organization
- Testing and configuring new hardware and software technologies
- Manage the onboarding of new employees and the off-boarding of terminated employees.
REQUIREMENTS
- Degree in Information Technology or equivalent work experience
- At least 4 years of relevant experience
- Experience with end-user support
- Experience with Active Directory/LAPD/Open Cloud Directory Platform (i.e. Jumpcloud)
- Experience with Asset Management/Device Management Software (i.e. FreshService)
- Networking and troubleshooting experience
- Office 365 Management
- Firewall & Router knowledge
- Diagnostic skills
- Experience using EDR and/or AV tools like BitDefender
- Experience using LMS is preferred
- Knowledge of Cloud Computing is preferred
- Experience with the implementation and management of Backups
- Experience with the implementation and management of a BCP and Disaster Recovery Plan is preferred
- Knowledge of IT/Security audits such as ISO27001 or SOC 2 Type 2 preferred
- Experience with automation is highly preferred
Our Diversity, Equity, and Inclusion commitments
We empower individuals to celebrate their uniqueness here at InstaDeep. Our team comes from all walks of life, and we’re proud to continue encouraging and supporting applicants from underrepresented groups across the globe. Our commitment to creating an authentic environment comes from our ability to learn and grow from our diversity, and how better to experience this by other than by joining our team?
At present, we operate in a hybrid work model of two days mandatory a week in the office. We are continuing to review the situation with the well-being of InstaDeepers at the forefront of our minds.
Right to work: Please note you will require the legal right to work in the location you are applying for.
If you have any further questions please do not hesitate to contact us at: [email protected]
