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IT Support Engineer

IT Support Engineer Stoke-on-Trent, England

bet365
Full Time Stoke-on-Trent, England 10.56 - 12.04 GBP Today
Job description

Overview

Technology

Full Time

Closes 18/05/23

Stoke-on-Trent

Full Time

Closes 18/05/23

Who we are looking for

An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.

As an experienced Engineer, you will provide support to the Business, working closely with other teams within IT Services ensuring all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function, alongside providing support where required to external offices.

The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.

The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.

Preferred skills and experience

Strong interpersonal and customer service skills, both written and verbal.
Excellent analytical and troubleshooting skills.
Good attention to detail.
Smart thinking approach with a positive attitude.
Ability to work independently with limited supervision.
Commercial experience working within a service management function.
Technical ability supporting and maintaining hardware and peripheral devices.
Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
Experience deploying, imaging and supporting Windows 10, macOS, Linux, and mobile devices (iOS / Android).
Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 2013/365, Teams, Citrix, Cisco and VMWare Workstation.

Main Responsibilities

Resolving second line incidents.
Assigning incidents and acquiring knowledge from third-line teams.
Resolving incidents and queries for Senior Management.
Investigating and escalating MIs to major incident managers.
Completing system maintenance, alongside escalations and call outs.
Managing and updating hardware assets.
Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
Deploying and imaging end user computer hardware and deploying software packages.
Identifying and contributing to Service Improvement opportunities.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Health Insurance

Reassurance for your health and wellbeing.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Life Event Gifts

Your big occasions deserve to be celebrated.

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits

On-Site Restaurant

Tea and Coffee Service

Great Commuter Links

Company Leisure Facility

Post Jobs Online Apply Job
IT Support Engineer
bet365

www.bet365.com
Stoke-on-Trent, United Kingdom
Denise and John Coates
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Internet & Web Services
Information Technology
2000
Apply Job
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