IT Support Engineer Remote
Job description
Post Title: IT Support Engineer
Salary: £35,000 + 10% Bonus (paid quarterly)
Business Unit: Technology & Data
Reporting to: Head of Technology & Data
Location: Fully Remote Working
About AVC Wise
We’re leading the way when it comes to financial planning and education for employees providing benefits to hundreds of thousands of people in the UK. Most importantly we’re truly passionate about improving the financial lives of workers!
We span 5 generations, have great gender diversity, we’re based all over the UK working remotely full time, but we meet up regularly!
You’ll find AVC Wise to be a company that’s focused on being an employer of choice where people thrive, and your voice is truly heard. We empower our colleagues to do great work by investing in learning, personal development, and technology.
The difference you’ll make.
In this exciting remote role, you will be working within the Technology and Data team to deliver internal IT, app and platform support and maintain our IT infrastructure to meet the requirements of a rapidly growing business.
You will work in collaboration with Senior Leadership, Business Analyst, Product Manager & wider business colleagues to support state of the art online platform.
Who we’re looking for.
Your main responsibilities in this role will be:
- Manage the IT support service to ensure delivery against SLAs and support requirements of the business.
- Become first point of contact for IT, Platform and Hardware related tickets
- Take ownership of Starters and Leavers process, including purchasing IT equipment, logistics, configuration, and installation
- Complete Microsoft 365 & SharePoint site administration. Automate support process workflows when possible
- Liaising with third party for support and escalation related tasks
- Report performance of IT infrastructure covering uptime and major incidents as well as level of service standards
- Manage mobile device environment and enrolment process (SIMs, softphones, and devices)
- Maintain hardware and software asset management library for the company
- Support and contribute to IT documentation and processes
This list is not exhaustive and a full job description is available.
A bit about you
You’ll already have experience in providing first or second line IT support. In addition to this you will possess the following skills and experience:
- Microsoft 365, SharePoint, Azure Active Directory, Power Automate, Endpoint Manager, Excel, and general systems admin experience
- Professional and clear communication skills with the ability to build strong relationships across the company and with external partners
- Ability to provide stakeholder training and awareness for new developments of software upgrades
- Self-motivated and ability to manage busy workload in a fast-paced environment. Good team player with a willingness to collaborate to achieve solutions
- Willingness to learn and expand their knowledge as required by the role
What we’ll give you in return
This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer:
- £200 allowance to get your home office set up
- A generous holiday allowance of 25 days plus the day off for your birthday
- Contributory pension scheme (4% Employer, 5% Employee)
- Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more
- Discounts and savings on shopping, travel, entertainment and more
- Access to our outstanding Employee Assistance Programme
- Peer to Peer Recognition
- Quarterly socials and regular team events
- Significant training and development opportunities
We're all working remotely so all of our interviews are being conducted online.
This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development.
We encourage applicants from all sections of the community so that we can truly reflect the customers and clients we work with.
Job Type: Full-time
Salary: From £35,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
