IT Support Engineer

IT Support Engineer Remote

AVC Wise
Full Time Remote 35000 GBP ANNUAL Today
Job description

Post Title: IT Support Engineer

Salary: £35,000 + 10% Bonus (paid quarterly)

Business Unit: Technology & Data

Reporting to: Head of Technology & Data

Location: Fully Remote Working

About AVC Wise

We’re leading the way when it comes to financial planning and education for employees providing benefits to hundreds of thousands of people in the UK. Most importantly we’re truly passionate about improving the financial lives of workers!

We span 5 generations, have great gender diversity, we’re based all over the UK working remotely full time, but we meet up regularly!

You’ll find AVC Wise to be a company that’s focused on being an employer of choice where people thrive, and your voice is truly heard. We empower our colleagues to do great work by investing in learning, personal development, and technology.

The difference you’ll make.

In this exciting remote role, you will be working within the Technology and Data team to deliver internal IT, app and platform support and maintain our IT infrastructure to meet the requirements of a rapidly growing business.

You will work in collaboration with Senior Leadership, Business Analyst, Product Manager & wider business colleagues to support state of the art online platform.

Who we’re looking for.

Your main responsibilities in this role will be:

  • Manage the IT support service to ensure delivery against SLAs and support requirements of the business.
  • Become first point of contact for IT, Platform and Hardware related tickets
  • Take ownership of Starters and Leavers process, including purchasing IT equipment, logistics, configuration, and installation
  • Complete Microsoft 365 & SharePoint site administration. Automate support process workflows when possible
  • Liaising with third party for support and escalation related tasks
  • Report performance of IT infrastructure covering uptime and major incidents as well as level of service standards
  • Manage mobile device environment and enrolment process (SIMs, softphones, and devices)
  • Maintain hardware and software asset management library for the company
  • Support and contribute to IT documentation and processes

This list is not exhaustive and a full job description is available.

A bit about you

You’ll already have experience in providing first or second line IT support. In addition to this you will possess the following skills and experience:

  • Microsoft 365, SharePoint, Azure Active Directory, Power Automate, Endpoint Manager, Excel, and general systems admin experience
  • Professional and clear communication skills with the ability to build strong relationships across the company and with external partners
  • Ability to provide stakeholder training and awareness for new developments of software upgrades
  • Self-motivated and ability to manage busy workload in a fast-paced environment. Good team player with a willingness to collaborate to achieve solutions
  • Willingness to learn and expand their knowledge as required by the role

What we’ll give you in return

This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer:

  • £200 allowance to get your home office set up
  • A generous holiday allowance of 25 days plus the day off for your birthday
  • Contributory pension scheme (4% Employer, 5% Employee)
  • Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more
  • Discounts and savings on shopping, travel, entertainment and more
  • Access to our outstanding Employee Assistance Programme
  • Peer to Peer Recognition
  • Quarterly socials and regular team events
  • Significant training and development opportunities

We're all working remotely so all of our interviews are being conducted online.

This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development.

We encourage applicants from all sections of the community so that we can truly reflect the customers and clients we work with.

Job Type: Full-time

Salary: From £35,000.00 per year

Benefits:

  • Company pension
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Commission pay

Education:

  • GCSE or equivalent (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: Remote

IT Support Engineer
AVC Wise

Related Jobs

All Related Listed jobs

Healthcare Assistant (Stafford)
Almond Care Stafford, England 10.75 - 11 GBP HOURLY Today

You will be fully trained and have the opportunity to contribute to the lives of vulnerable adults and children with complex needs.

Customer Assistant
Marks & Spencer Gateshead, England 20623 - 21911 GBP ANNUAL Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on

warehouse worker
Adecco Croydon, England 21674 - GBP HOURLY Today

Our client based in Croydon are looking for a Warehouse assistant to work in their premises in Croydon, close to the Purley way.

Hours are...

Service and Repair Engineer
Centrica Birmingham, England 27830 GBP ANNUAL Today

Must hold a valid in date driving licence with no more than 6 points. Must hold a valid right to work in the UK. 27,830.00 per annum + uncapped OTE circa 30k.

3 x Order Picker Monday to Thursday
Quinn Recruitment Bridgwater, England 10.23 GBP HOURLY Today

Look no further than this role as our client, a national distribution company is looking for new additions to their warehouse team on a full-time hours with