IT Support Desk Analyst

IT Support Desk Analyst Doncaster, England

Genuit Group
Full Time Doncaster, England 21629 - 27000 GBP ANNUAL Today
Job description

Polypipe Building Products are currently recruiting on behalf of Genuit Group for a Support Desk Anaalyst.

Role: The Support Desk Analyst role is responsible for being the primary contact for technical support as part of the Genuit Group Service Desk, based out of our Doncaster, Broomhouse Lane site in DN12.

Daily tasks include configuring, installing and troubleshooting a variety of hardware and software solutions, onboarding and offboarding staff members and ensuring the completion of 1st line activities within pre-defined SLAs.

Responsibilities:

  • Work with our internal user base via the service desk ticketing system, telephone, direct PC to PC connection or via email to resolve IT service issues against pre-agreed SLAs.
  • Ensure that requests for assistance are responded to in a timely manner against pre-agreed SLAs.
  • Diagnosing, analysing, documenting and logging support activities coherently in the service desk ticketing system and knowledgebase.
  • Following the standard operating procedures for common tasks as well as reviewing and updating as required.
  • Using effective guided questioning techniques appropriate to the audience to understand issues reported.
  • Collaborating effectively with colleagues at all levels and with different operational roles across all departments of the business.
  • Liaising and collaborating with 3rd parties when appropriate - external hardware, software and communications suppliers - to deliver robust and timely solutions.
  • Traveling via provided pool car as required to support the other UK sites within the Group, while based at Doncaster.

Requirements:

  • Previous experience within a customer service focused role
  • Strong written and spoken communication skills, with the ability to work effectively with colleagues geographically dispersed across the UK
  • Ability to communicate technical information to non-technical audiences.
  • Experience with telephone-based customer support
  • Excellent organisational, prioritisation and time management skills.
  • Valid full UK Driving License

Desirable:

  • Familiar with ITIL principles
  • Knowledge of Microsoft O365 and Windows 10
  • Previously worked on an IT service desk

Working Hours: This is a full time, permanent position working Monday - Friday 9:00am until 5:00pm.

Polypipe operate an Equal Opportunities Policy. If you are interested in this role, please apply today with your full CV and a member of our Recruitment Specialist team will be touch.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • On-site parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Doncaster, DN12 1ES: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Support Desk: 1 year (preferred)
  • IT: 1 year (preferred)
  • Microsoft 0365: 1 year (preferred)
  • Windows 10: 1 year (preferred)

Work Location: One location

IT Support Desk Analyst
Genuit Group

www.genuitgroup.com
Leeds, United Kingdom
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Public
Related Jobs

All Related Listed jobs

Assistant Marketing Manager- Marketing Specialist
Central Coop Lichfield, England 30000 - 35000 GBP ANNUAL Today

As you will be visiting our stores, it is preferrable that you hold a full driving licence and have a willingness to travel as required.

Early Help Worker
Kent County Council Myton on Swale, England 25378 - 28466 GBP ANNUAL Today

The issues may include domestic abuse and violence, out of court disposals, prevention of the need for statutory social care intervention, children and young

Counselling Sessional Tutor
Blackburne House Liverpool, England 18.55 GBP HOURLY Today

Blackburne House is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Salary: 18.55 per hour.

Data Administrator
Change Grow Live Portland, England 22357 - 23525 GBP ANNUAL Today

Manage an electronic filing system to ensure that service users data and information are kept in an orderly and accessible manner (CRIIS or equivalent system).

Paediatric Eating Disorders Dietitian-Peterborough
North West Anglia NHS Foundation Trust Peterborough, England 43742 - 50056 GBP ANNUAL Today

Provide support, training and direction to the Trust multidisciplinary team (MDT), ensuring safe and effective delivery of patient focussed care in line with