IT Support London, England
Job description
Event Concept have an opportunity for an IT Support to join our team. In this role, reporting into our Internal Operations Manager, you will support the business (currently over 120 people and growing) with frontline IT support. You will be the first port of call for everyone within the business and will manage hardware, software, and ensure tickets are handled and escalated in a timely manner. You will also be supported by our external IT providers.
Event Concept is a leading creative production agency specialising in live, hybrid and virtual event production. Our team comprises industry leading specialists across design, scenic construction, technical production and live show management. From global brand experiences, conferences and award shows to virtual production through our in-house studios, we work with our clients to create meaningful human experiences.
Our amazing team are at the heart of business and the reason we consistently deliver excellence to our clients and continually innovate.
We are an inclusive employer, we welcome applications from everyone. It’s not always easy to distil a role into a couple of sides of A4 so if you feel you’d suit us or the role, even if you don’t meet all of the requirements, please go ahead and apply.
Who are you?
- You are interested in IT and have some experience within frontline support.
- You have excellent communication skills and understand that internal customer service is equally as important as technical knowledge
- You should ideally be knowledgeable with 3rd party support for Office 365
- Some experience with Windows Server, especially the Active Directory, as well as ticketing systems is preferable
- It would be great if you have Level 3 IT Infrastructure Technician Apprenticeship or equivalent
Day to day you’ll be:
- Providing first line support to employees, ensuring effective and continuous communication and excellent customer service
- Installing and configuring computer hardware operating systems
- Troubleshooting internal software and applications
- Monitoring and maintaining computer system and network problems – diagnosing and solving hardware software faults
- Setting up new users’ accounts and profiles
- Replacing parts as required and testing and evaluating new technology.
- Working with our external IT providers on larger projects such as server upgrades and new system installs
- Please note that this is an office-based role.
Our culture
We are a values driven organisation and they play an important part of our culture:
- Do more with less: Environmental sustainability is one of our core strategic pillars. We have an ambitious environmental 2030 pledge and we will expect you to commit to coming on that journey with us, professionally and personally.
- Creative ingenuity: Creativity exists as a red thread through everything we do, from our very visible creative concepts to finding new and creative ways to solve complex problems and evolve internal process.
- Always excellent: We deliver excellence to our clients and that requirement filters through to every element of our culture. Our technical excellence and attention to detail underpins all we do (… but that doesn’t mean we don’t take calculated risks!)
- Passionately proud: We are immensely proud of our team and they are equally proud of the company they work for.
- Talk: We operate a safe and inclusive environment. Awareness and understanding of every individuals lived experience is valued. We talk openly about hard things. We will ask you to do the same.
- What’s next?: If the last year has taught us anything, it is that we can never know what’s around the corner. We always have one eye on the horizon and are continually asking ourselves … what’s next?
Our Mission
We’re passionate about building a brand with conscience. It is important to us that we create an environment that has a positive impact on the world around us, we do this with a focus on:
- Impact without Impact: Check out our 2030 Pledge, we are holding ourselves accountable and we’re passionate about creating experiences that leave as little impact on our natural world as possible. Will you come on our journey?
- Inclusive spaces: Creating an environment where everyone feels a sense of belonging and is comfortable to be themselves, as well as respecting this in others is important to us. If you feel there is anything in this job description that doesn’t reflect that we’d like to hear it [email protected]
Sound like you? We’d love to hear from you!
Find out a bit more about our Culture here
Check out our benefits here
