IT Support Associate - Europe

IT Support Associate - Europe London, England

APCO Worldwide
Full Time London, England 35164 - 55870 GBP ANNUAL Today
Job description

APCO Worldwide, a global strategic communication firm, is seeking a professional, determined, client service-oriented IT Support Associate to join its global IT team in the London office.

The IT Associate works to ensure a smooth operational technology environment through proactive engagement with our staff as requirements, issues or problems arise. The IT Support Associate will be a part of an integrated global team providing quality guidance and support to colleagues locally and across the APCO network. The role offers extensive on-the-job learning opportunities and you will be working with the very latest hardware and collaboration technologies.

The most important qualities for success in this role are:

  • A genuine interest in technology.
  • Determination, adaptability, independence and the ability to “find” work.
  • Effective prioritization and organizational skills
  • Empathetic communication skills
  • Demonstrable ability in troubleshooting complex issues, research, analysis and critical thinking

Primary Responsibilities:

  • Help desk support for regional and global users both in-person and remotely, working with the global service desk team and ensuring cases are updated and repeating issues are addressed effectively.
  • Perform hands on support, both preventative and remedial for all company technologies, mobile devices, applications, cloud services, conferencing rooms and peripherals or other technologies as required.
  • Engage service providers and vendors in logging support or service tickets as required or assigned.
  • Participate in projects to improve service provision, performance or to resolve an ongoing requirement.
  • Other responsibilities as assigned.

Qualifications:

  • BA/BS or Technical degree in Information Technology, MIS or related field is highly desirable
  • COMPTIA A+ and/or Network+, Microsoft certification (MTA, MCP, MCITP, MCSE) or JAMF certification highly desirable.

Required Knowledge/Experience:

  • 1year of relevant experience, ideally with a professional services firm.
  • Supporting PC and Mac hardware, peripherals and networking technologies.
  • Hardware and software troubleshooting techniques, tools and utilities
  • Office365 or other business productivity suite administration experience
  • Experience supporting Zoom and Teams for remote users, and an understanding of conference room AV technology.
  • Experience working consistently within a call tracking system (e.g. Freshservice), assigning, updating and closing tickets in a reliable manner
  • This role requires occasional lifting up to 50 lbs and may require the candidate to work from other APCO locations for short periods of time

IT Support Associate - Europe
APCO Worldwide

https://apcoworldwide.com
Washington, United States
Brad Staples
$100 to $500 million (USD)
501 to 1000 Employees
Company - Private
Business Consulting
1984
Related Jobs

All Related Listed jobs

High Intensity Therapist
Black Country Healthcare NHS Foundation Trust Wolverhampton, England 21404 - 36229 GBP ANNUAL Today

This role will be blended, and comprise of both home-based and office-based work. Suitable for applications from trainees due to complete courses in the near

Ground Worker
Sharrocks and sons Remote 30000 - 40000 GBP ANNUAL Today

Full time vacancy for experienced, qualified groundsman. \* Full time position for extremely busy family run Leeds firm.

security officer
Kingdom Guildford, England 10.9 - 10.420192307692307 GBP HOURLY Today

An excellent opportunity has arisen for a Static Security Support Officer to join Kingdom Services Group Ltd, to work in the Guildford...

Team Manager Foods
Marks & Spencer Newport, Newport, Wales Today

Consistently raise performance and capability of the team to support developing internal talent. To utilise and exploit data to support with operational

Community Care Worker
Golden Living Care Services Ltd Cannock, England 10.5 - 12.4 GBP HOURLY Today

Golden Living Care is a domiciliary care company looking to recruit warm, compassionate, committed full-time and part-time Care Assistants to help us in