IT Support Assistant (URGENT) London, England
Job description
Job Description:
IT Support assistant will be responsible for implementing and maintaining all aspects of our clients' technology. This includes daily support incidents, desktop and server troubleshooting, business continuity planning and execution, hardware/software installation and upgrades, new infrastructure build outs and relocations. IT Support assistant interface with high profile clients on a day to day basis thus requiring the highest level of presentation, communication and professionalism:
- Providing 1st and 2nd line IT support to the business, dealing with ad-hoc calls, email service desk requests, logging service desk tickets and being able to escalate to other IT team members
- Monitoring internal and external IT ticketing systems, escalating/chasing tickets when required and fundamentally keep the systems up to date and tidy
- Responsible for various IT related daily checks and preventative maintenance of PC/Laptops
- Assisting the Head of IT with any IT related tasks including PC/Laptop configuration, project tasks, daily checks and re-occurring business system tasks
- Documenting and supporting the Company’s numerous documents that have been developed in-house
- Onsite IT visits when required.
Core Skills, Knowledge and Attributes
- Significant experience in a similar Corporate IT Support role.
- MCP qualification and/or related degrees.
- Skilled in hardware performance monitoring, analysis and capacity planning.
- Strong knowledge of Enterprise Active Directory topologies and Exchange 2019 and office 365 systems.
- Network and application security. Threat management gateway Email scanning technologies.
- Experience with implementing new processes and following through with required disciplines
- Excellent collaboration and communication/interpersonal skills.
- Strong customer service ethics and sense of urgency
- Demonstrates and acts as a role model for the companies group values and behaviours.
- Quick turnaround on instructions or requests from senior management.
- Ability to perform well in team environments.
- Ability to remain calm and collected in pressure situations to allow constructive guidance to the team and also communicate effectively to stakeholders.
- Ability to deliver and coordinate projects within tight deadlines. General understanding of project management methodologies.
- Excellent problem solving skills. Willingness to learn, explore new ideas and innovate.
- Excellent attention to detail. A proactive, flexible and adaptable approach.
We appreciate all applications, however, due to the high volumes of applications we receive, we are not able to provide individual feedback and are only able to contact candidates whose experience and skills closely match our requirements.
Job Type: Full-time
Salary: From £12.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, W1B 5AW: reliably commute or plan to relocate before starting work (preferred)
Education:
- Diploma of Higher Education (preferred)
Experience:
- Customer service: 1 year (preferred)
- Technical support: 2 years (preferred)
Work Location: In person
Reference ID: Ref: 5898545Lond221
