IT Support Assistant London, England
Job description
Splendid Communications, an exciting and passionate PR Communications agency based in Shoreditch.
Due to business growth we are looking to expand our IT support division.
As Junior IT Support Technician you will support the daily operations of IT for the London office and staff. The role is primarily providing first and second line support for both on-site and remote users. You will report to the IT director who will oversee support operations and provide training and development. The role does not require prior experience if the appropriate knowledge, skill and aptitude can be demonstrated.
You will support approximately 70 full-time staff. As front-line support you will be expected to present a personable, friendly and helpful can-do attitude. You are expected to be proficient, organised and passionate about technology and have good problem-solving skills. You should have a base knowledge of support for modern versions of Windows, MacOS and iOS and Office applications across all platforms. Knowledge of Active Directory Domains and Azure AD are an advantage.
Responsibilities:
Tier 1 (and tier 2 after a period of training and development) user support for company systems, hardware and software.
Troubleshooting and Diagnosis.
Escalation of support as appropriate.
On-site assistance and troubleshooting for office resources (i.e. meeting rooms, printers)
Asset management including inventorying, tracking, building, maintenance/repair, disposal & documentation
Enforcement of company best-practices, policies and processes
Assist the IT director as needed with day to day operations
At Splendid we care deeply and are passionate about inclusion at every level of our business. We believe that team diversity enriches our collaborative culture and our work for clients. We are keen to meet candidates from all backgrounds so please get in touch if your skills and experience match our job description. If we can help you by making any adjustments to our application process, please do let our recruitment team know.
