IT Support Assistant London, England
Job description
Job Advert
Job Title: IT Systems / Support Analyst
Location: London (On-site)
Job Type: Permanent
LifeArc, we want to hear from people who are as passionate as we are about making life science life changing that can improve patients’ lives. LifeArc is a medical research organisation with a 25-year legacy of helping scientists and organisations turn their research into treatments and diagnostics for patients.
We are pioneering new ways to turn great science into greater patient impact. LifeArc brings together a network of partners to tackle specific diseases and directly funds academic and early-stage research.
The discovery of new therapeutics is a knowledge driven enterprise and IT is fundamental to its success. We are currently engaging in an IT transformation process with new cloud based, Big Data and machine learning projects.
A bit about the role:
We are seeking an IT System / Support Analyst to work closely with our back-office team in London in support of the current software and the hardware estate within a front-line support role.
The role is both stimulating and rewarding and proven problem solvers who have worked with a diverse range of specialist applications will enjoy a highly engaging environment at LifeArc.
The ability to work across a range of issues of varying scale and complexity alongside highly skilled clients, is particularly valued.
Responsibilities and Duties:
- Delivering outstanding support and assistance to colleagues in a proactive, flexible and constructive way,
- Dealing with a diverse software portfolio.
- Investigate root cause, problem solve and research solutions.
- Manage service documentation.
- Engage with third party support and/or repair where necessary.
About you:
Education & experience required:
- NVQ Level 3, Computer Science or relevant field, or equivalent industry experience.
- Two years in 1st line support or work or industrial experience while studying
- Previous experience in a scientific IT setting is desirable, but not essential.
Skills & abilities:
- The ability to work across a range of issues of varying scale and complexity alongside highly skilled clients, is particularly valued. Previous experience in a scientific IT setting is desirable, but not essential.
- Ability to communicate at all levels of technical expertise and seniority, inside and outside the organisation, both verbally and in writing.
About us:
At LifeArc, our ambition is to make life science life changing. We do this by advancing scientific discoveries beyond the lab, faster, so that they can shape the next generation of diagnostics, treatments, and cures.
Working at the cutting edge of translational science and as the early-stage translation specialists, we progress scientific discoveries on their journey to becoming a medicine, diagnostic or intervention that can improve patients’ lives. Our work begins by seeking out innovative science, then helping to develop this to a point where there is a clinical and commercial pathway for others to invest the time and money to take it further forward.
What we can offer you:
Salary will be determined by qualifications and experience along with other exceptional benefits. Because we understand everyone has different requirements, our flexible benefits allow you to choose those which are important to you. Our pension scheme offers employer contributions of up to 12%, private health insurance, and annual leave of 31 days PLUS bank holidays.
Join us, and you’ll have the scope to be creative and take measured risks. You’ll be rewarded for your curiosity, for working as one team, and for learning fast. And you’ll have everything you need to be your best every day.
Don’t meet every single requirement? Studies have shown that women and people from minority ethnic backgrounds, for example, are less likely to apply to jobs unless they meet every single qualification. At LifeArc we are dedicated in building a diverse, inclusive, and authentic workplace, so whatever your background or lived experience, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Our top priority is finding the best candidate and you may be just the right candidate for this or other roles.
LifeArc is committed to the principles and practices of equal opportunities and to encouraging the establishment of a diverse workforce. It is our policy to employ individuals on the basis of their suitability for the work to be performed and their potential for development, regardless of age, sex, race, colour, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion or belief. This includes creating a culture that fully reflects our commitment to equal opportunities for all.
We all have potential. At LifeArc, you’ll discover what you can really do with it.
#LI-London
