IT Support Assistant (m/f/d)

Location
London , United Kingdom

Introduction

Bell & Clements is a specialist insurance company offering expertise in underwriting, broking and capacity management provisions for Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, US and international markets. Bell & Clements has been part of the Munich Re Group since 2007 and is a registered Lloyd’s broker. There are over 150 staff based across the London headquarters and two U.S offices in Virginia and New Jersey with close collaboration throughout.

Bell & Clements offers industry-leading technology solutions that benefit both customers and inhouse processes. As part of the Munich Re Group enables an inclusive culture with an established employee benefits programme.

Your job

Purpose of the Position

You will provide first line support to users across our multiple offices.

You will be given the opportunity to work across a variety of applications built to support the insurance workflow including the processing of Policy and Claims data and reports, supporting both internal staff and clients that are integrated with us for data flows.

You will develop additional skills and enhance your technical knowledge in areas such as Windows Server OS, VMware, MS operating systems as well MS Office365.

Your profile

The Role

• You will provide first line support to all users.
• Ensure Maintenance of Network and all LT. Equipment.
• Responsibility for maintaining satisfactory levels of consumables.
• Assist IT Support team
• Ensure systems are reliable and satisfactory backups are produced and maintained.
• This varied role is based within the Information Technology department.

Overview

Responsibilities

• Work independently.
• An ability to complete tasks promptly.
• Help internal staff, managing the issue from identification, support and ultimate resolution.
• Assist First Line support for Hardware and Software when needed.
• Maintain and log help-desk calls.
• Help set up new users and remove leavers from the network.
• Support Desktop PC Building and Imaging.
• Assist IT Support team on Business Continuity Scenarios and Invocations

Key Skills and Experience

• Inclined to learn, both new applications and grow technical knowledge.
• Assess problems highlighted from a variety of channels.
• Problem solver, and plan to avoid problems in the future.
• Experience with the dynamics of a small team.
• Organised and able to prioritise.
• Record keeping surrounding repetitive issues that arise, and measure application performance.
• Ability to work with different teams and discuss issues in a technical context.
• Experience with customer service.
• Knowledge on Microsoft Operating systems, both server and client.

About us

Terms and Conditions

• This position is offered on a 6-month FTC basis and is office based in London with reporting line to the IT Manager.

Benefits

This position is offered on a Fixed Term contract basis. Annual salary will be dependent on the experience of the successful candidate. Bell & Clements offer standard employee benefits. Annual leave - 25 days per year (not including bank holidays), increases with length of service. Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service, and an allowance of up to £550 per year for any activities and/or equipment which supports health and wellbeing. Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with designated office desk space, with support to work from home if required. Team fun – warm and social culture with regular get together.

Equal Opportunities

Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.