IT Support Apprentice – Level 3 – Technology York, England
Job description
In Summary
If you’re someone who’s naturally good with people and interested in getting a start in IT - one that offers a real challenge and the opportunity to develop and grow - this could be the route for you.In Summary
IT Support Apprentice – Level 3 – Technology
Location: York
As the UK’s largest insurer, a FTSE 100 company, and an international leader in our industry, Aviva’s Technology teams are crucial to our success. We truly believe our Technology community is amongst the most experienced and supportive anywhere. Without their skills and ideas, we wouldn’t be the company we are today.
Our IT Care department is the internal IT support for Aviva. Join us and you’ll be able to earn a salary whilst working towards qualifications and learn from some of the most inspirational people in tech.
About the role
Our IT Support Apprenticeship is designed for people who are passionate about providing a great service. If you can build relationships with anyone and you take pride in fixing problems and using technology to create solutions, this route could be a good match for you.
During your first 18-months where you’ll spend 80% of your time gaining real hands-on experience in the role and 20% dedicated to your Level 4 IT Solutions Technician Apprenticeship studies. As long as you’re curious and passionate about technology, then we can teach you the rest – you’ll have a structured training programme and a support network to help you develop.
Our IT Support team plays a crucial role in ensuring our colleagues have expertise on hand to help with their technology issues. Join us as an Apprentice and you will be the first port of call for any technical queries. We will train you to troubleshoot, evaluate and implement fixes for a wide range of IT related issues and requests. Think Customer Service and IT Technical Support blended together – you will be helping your colleagues via multiple platforms such as the telephone, live chat, and self-service channels.
There’s a lot of variety to be found here. Every day offers something different, so your passion for helping people and delivering better service will really have a chance to shine here.
You don’t need to have prior technical knowledge before applying, because your training will cover everything you need to know. We’re diligent about standardising and documenting our support procedures for the applications, operating systems, hardware, and mobile devices we use, so you will have lots of resources on hand to refer to.
What’s in it for you?
- Starting salary of £21,700 including paid Apprenticeship study time
- A Level 3 IT Solutions Technician Apprenticeship with all your training paid for
- A permanent role right from the outset
- Support towards relevant professional qualifications and lots of other development opportunities
- Flexible working and wellbeing support
- A great support network to help you grow into your role
- 25 days holiday, plus bank holidays
- Opportunities to get involved and give back to our local communities with paid volunteering time
- Contributory pension scheme
- Discounts on all Aviva products
- A discretionary annual performance-related bonus
- Share Save scheme
What do we look for?
New insights, perspectives and diversity of thought are all invaluable to us. Which is why you don’t need to have studied IT to join us in Technology. We have Apprentices who have studied everything from Music to Maths to History, and they’re all equally brilliant. For these roles you’ll need to:
- Have at least five GCSEs or Scottish National 5s at A*-C or 9-4 grade (or equivalent), including English and Maths
- Be a good collaborator with great interpersonal skills
- Show an ability to empathise with your colleagues and customers, treating others as you would like to be treated
- · Show attention to detail and the capability to deliver within clear timescales
You’ll also be a confident communicator who can explain technical concepts clearly and concisely. You’ll have strong analytical and problem-solving skills, a love of learning, and a commitment to continually developing yourself. And it goes without saying that we’ll be looking to see that you have a genuine curiosity in technology and how to use it to best serve customers and employees.
Where will you be based?
We offer these Apprentice roles in our York office.
It is likely that you’ll balance time in the office with working from home. We call this Smart Working. 3 days in the office, and 2 days from home per week is a very typical example but will vary between teams. When you join us, your leader will take time to discuss this with you, and agree what works best for you, your team and the organisation.
It’s important to note that even though we work this office/home blend, you will need to live within a commutable distance. That way you will get to spend time with your team in person as well as virtually and get access to the right support networks internally to help you to succeed.
About Us
We’re a leading international insurance, savings, retirement, and investment business. When the worst happens, we’re here to put the wrongs right. You might be thinking that we’re just another boring, corporate firm. But we don’t all wear suits and shiny shoes here. We’re proud to be different and just like our customers, our people are a mix of cultures, genders, and ages.
Like the sound of us? Then we like the sound of you.
Press 'apply' to be taken through to our online application, where you'll answer a short questionnaire about your motivations. You'll also be able to attach your CV. If you match our criteria, we’ll ask you to complete our Numerical Reasoning test. Pass that and next will be a telephone interview with our recruitment team. The final stage is a virtual assessment day, with tasks that enable you to show us what you're good at and what you enjoy.
Impress us there and we'll offer you a role to start in September 2023.
Additional Information
Aviva is for everyone Aviva is for everyone:
We are inclusive – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva, take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. During your application, there will be an opportunity for you send us an email stating that you have a disclosed disability and we’ll interview you.
Job Type: Apprenticeship
Pay: From £21,700.00 per year
Work Location: One location
