IT Support Analyst - Sunderland, UK Houghton-le-Spring, England
Job description
Company Overview
Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 39 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #166 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation
Role overview:
We are looking for an IT Support Analyst with the mission to provide IT support to the Sunderland JIT and FOAM facilities, systems, and services, ensuring both local and corporate compliance tasks and checks are completed.
Main Responsibilities:
- Delivering prompt 1st / 2nd line technical support and conducting thorough problem analysis and rectification for production and office users across both Sunderland Plants.
- Ensuring uptime of critical and non-critical IT systems by completing daily checks, including virtual environments and networks, to minimize production downtime.
- Upgrading and optimizing hardware/software to meet user requirements, boost productivity, and maintain system stability.
- Monitoring and resolving LAN/WAN issues to ensure uninterrupted communication performance.
- Maintaining documentation and procedures to facilitate seamless operations, preserve a valuable knowledge base, and maintain a comprehensive historical database.
- Planning and executing preventive maintenance activities, including contractual maintenance for essential equipment to minimize downtime.
- Proactively addressing data flow issues on a shift-by-shift basis to ensure uninterrupted IT operations.
- Managing an adequate inventory of IT consumables to support the daily functioning of all IT equipment.
- Overseeing the maintenance of telephone and mail systems to facilitate efficient communication within the organization.
- Support the current Nagios implementation across the sites, ensuring the devices are up to date.
Key skills and Qualifications:
- Experience working in IT Support, ideally in a manufacturing environment.
- Strong technical problem-resolving skills, working alone or in a team.
- To be able to provide On-call support in the future as part of a Rota.
- MCITP /MCTS SQL 2016 (or above) and MCSE/MCP Windows 2016 (or above) certifications preferred
- Hardware – Dell Servers, Cisco wired and wireless infrastructures and Dell/Lenovo Workstations & Laptops.
- Software:
- Windows Server 2016 / 2019
- Windows 10 Workstations & MS Office 365
- Microsoft SQL 2016 / 2019
- Nagios
- Avamar cloud backup software
- Comms – Cisco networking experience including Switches and Wireless Access points configuration
- Cabling – structured cabling system, category 5 Ethernet & fibre
- Good communicator capable of operating well under pressure.
- Adaptable and have the ability to embrace change.
- Analytical approach and attention to detail
- Procedure and compliance driven
- Strong team player
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