IT Support Analyst (Remote) Remote
Job description
IT Support Analyst (Remote) – Home Based - £34k - £38k + company benefits
Our client is an extremely well established and successful IT company; due to continued growth and expansion they are now growing their team and looking to recruit an experienced IT Support Analyst to work on a remote basis.
Duties include:
· Provide customer support, troubleshooting, knowledge transfer, and root cause analysis
· Address urgent issues quickly and escalate issues when required
· Act as customer advocate making sure the customers’ voices are always heard
· Provide feedback from customers, end users, and experience to product team
· Work with developers and QA to identify and resolve more complicated customer problems
· Work with System Engineers to assist in the deployment and architecting solution offerings.
All applicants must possess the following skills / experience:
· Previous IT Support experience is essential
· Excellent written and spoken communication skills
· Strong time management and self-organisational skills
· Be a team player as well as having the ability to work off own initiative
Keywords – IT, IT Support, Support, Support Analyst, IT Support Analyst, IT Systems, IT Systems Support, 1stline, 1st Line Support, 2nd Line, 2nd Line Support, 3rd Line, 3rd Line Support, software, software support, IT, computer, systems support, remote, home based, hybrid, work from home
Job Types: Full-time, Permanent
Salary: £34,000.00-£38,000.00 per year
Benefits:
- Flexitime
- Life insurance
- Sick pay
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Work Location: Remote
Reference ID: CC199
