IT Support Analyst - Onsite London, England
Job description
Req ID: 221534
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Onsite IT Support Analyst
Brentford, London
Competitive Salary
Overview
NTT DATA Services currently seeks an IT Support Analyst to join their team working onsite with a major client based in Brentford. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
Main Duties and Responsibilities:
- To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
- To assist all our users with any logged it-related incidents.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- To accurately record, update, and document requests using the IT service desk system.
- To install and configure new IT equipment.
- To resolve incidents and upgrade different types of software and hardware
- To resolve incidents with printers, copiers, and scanners
- To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Key personal attributes
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Must be ready and willing to work as part of an IT Support Team
- Must have the ability to manage changing priorities
Key Skills :
- Good working and troubleshooting knowledge of Windows 10/11
- Experience with an ITSM tool to update tickets on a daily basis, such as Servicenow
- Microsoft Active Directory knowledge and usage
- Experience with Microsoft Office 365
- Basic TCP/IP Networking Protocols
- Setup of wireless handheld devices such as Apple iOS iPhone / iPad
- Coordinate activities with Help Desk, Network Services, or other IS groups
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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