it support analyst

it support analyst Tucson, AZ

University of Arizona
Full Time Tucson, AZ 53040 - 12.04 USD HOURLY Today
Job description

Posting Number
req16767

Department
School of Information

Department Website Link
ischool.arizona.edu

Location
Main Campus

Address
Tucson, AZ USA

Position Highlights
IT position will provide IT services to the iSchool, accounting for its diverse technology requirements. Position provides innovative, reliable, and accessible information technology services to faculty, staff, and students in the School of Information to help the school and its constituents achieve their goals as a learning and research community.

Ideal knowledge, skills, and abilities:
Excellent customer service skills.
Knowledge of computers, networks, and remote troubleshooting techniques.
Skill in providing information technology related customer service and training to users with varying levels of technical expertise.
Skill in analyzing computer hardware and software problems.
Skill in working as part of a team.
Skill in time management and in dealing with multiple priorities.
Ability to effectively communicate verbally and in writing.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.



Duties & Responsibilities
  • Provides support to end users for PC, applications, hardware and network issues.
  • Install, configure, and maintain both Windows and Mac desktop hardware, software and peripherals.
  • Troubleshoot and resolve hardware/software problems
  • Implement and monitor computer security and quality assurance procedures.
  • Create and maintain system technical documents.
  • Provide IT support to college events, which includes moving and setting up equipment.
  • Additional duties as assigned.


Minimum Qualifications
  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.
  • Minimum of 3 years of relevant work experience is required.

Preferred Qualifications

FLSA
Non-Exempt

Full Time/Part Time
Full Time

Number of Hours Worked per Week
40

Job FTE
1.0

Work Calendar
Fiscal

Job Category
Information Technology

Benefits Eligible
Yes - Full Benefits

Rate of Pay
$25.50

Compensation Type
hourly rate

Grade
6

Career Stream and Level
PC2

Job Family
IT Support

Job Function
Information Technology

Type of criminal background check required:
Name-based criminal background check (non-security sensitive)

Number of Vacancies
1

Target Hire Date
7/31/2023

Expected End Date

Contact Information for Candidates

Open Date
7/13/2023

Open Until Filled
Yes

Documents Needed to Apply
Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

it support analyst
University of Arizona

www.arizona.edu
Tucson, AZ
Dr. Bobby Robbins
$1 to $5 billion (USD)
10000+ Employees
College / University
Colleges & Universities
Education
1885
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