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it support analyst Tucson, AZ

University of Arizona

Full Time Tucson, AZ 53040 - 12.04 USD HOURLY Today

Job description

Posting Number

req16767

Department

School of Information

Department Website Link

ischool.arizona.edu

Location

Main Campus

Address

Tucson, AZ USA

Position Highlights

IT position will provide IT services to the iSchool, accounting for its diverse technology requirements. Position provides innovative, reliable, and accessible information technology services to faculty, staff, and students in the School of Information to help the school and its constituents achieve their goals as a learning and research community.

Ideal knowledge, skills, and abilities:
Excellent customer service skills.
Knowledge of computers, networks, and remote troubleshooting techniques.
Skill in providing information technology related customer service and training to users with varying levels of technical expertise.
Skill in analyzing computer hardware and software problems.
Skill in working as part of a team.
Skill in time management and in dealing with multiple priorities.
Ability to effectively communicate verbally and in writing.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

Provides support to end users for PC, applications, hardware and network issues.
Install, configure, and maintain both Windows and Mac desktop hardware, software and peripherals.
Troubleshoot and resolve hardware/software problems

Implement and monitor computer security and quality assurance procedures.
Create and maintain system technical documents.

Provide IT support to college events, which includes moving and setting up equipment.
Additional duties as assigned.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Minimum of 3 years of relevant work experience is required.

Preferred Qualifications

FLSA

Non-Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Information Technology

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$25.50

Compensation Type

hourly rate

Grade

Career Stream and Level

PC2

Job Family

IT Support

Job Function

Information Technology

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

Target Hire Date

7/31/2023

Expected End Date

Contact Information for Candidates

Amy Gordon
[email protected]

Open Date

7/13/2023

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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