it support analyst Tucson, AZ
Job description
Ideal knowledge, skills, and abilities:
Excellent customer service skills.
Knowledge of computers, networks, and remote troubleshooting techniques.
Skill in providing information technology related customer service and training to users with varying levels of technical expertise.
Skill in analyzing computer hardware and software problems.
Skill in working as part of a team.
Skill in time management and in dealing with multiple priorities.
Ability to effectively communicate verbally and in writing.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs.
- Provides support to end users for PC, applications, hardware and network issues.
- Install, configure, and maintain both Windows and Mac desktop hardware, software and peripherals.
- Troubleshoot and resolve hardware/software problems
- Implement and monitor computer security and quality assurance procedures.
- Create and maintain system technical documents.
- Provide IT support to college events, which includes moving and setting up equipment.
- Additional duties as assigned.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of 3 years of relevant work experience is required.
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