it support analyst Colwyn Bay, Wales
Job description
Job Description
High Court Enforcement Group is seeking a full-time IT Support Technician. This role is to provide 1st and 2nd line IT support including desktop and VOIP for our office staff, as well as support for smart devices and body worn cameras for our field staff.
Main duties
- Windows Desktop Support
- Mobile Device Support
- User Administration
- Configuring devices
- Managing assets
- Assist with on-site installations and upgrades
- Carrying out other duties relevant to the IT department
Skills and experience
- Good IT literacy
- Good communication skills.
- Ability to analyse and apply the appropriate solution to an issue.
In depth training will be provided in all areas.
About the company:
High Court Enforcement Group (HCE Group) is the largest independent and privately owned enforcement company in England and Wales.
With a dedicated team of over 200 staff, HCE Group provides a comprehensive range of enforcement solutions.
Benefits:
- 21 days holiday rising to 26, plus bank holidays
- Birthday day
- On-site parking
- Workplace pension
- Employee assistance programme (EAP), wellness programme, and healthcare plan.
- Free tea & coffee
- Friendly team & pleasant office atmosphere
- Staff social events
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Colwyn Bay: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
Work Location: In person
