it support analyst Tadcaster, England
Job description
If you are looking to kick-start your career in 1st Line support - look no further.
An exciting opportunity to join an award winning Tech company, situated on the outskirts of Leeds. The successful candidate receive superb training from an experienced team of specialists.
1st Line duties
- Managing and supporting customers with a range of products including PSTN, ISDN, Hosted (VoiP) SIP trunk and Broadband services.
- Put your technical troubleshooting skills to the test by diagnosing and resolving queries and faults.
- Technical Support of fixed line, hosted, SIP and Broadband services
- Responding to e-mail and telephone queries in an agreed SLA.
- Supporting partners and customers with our portfolio propositions where applicable.
- Updating internal systems.
- Raising faults via telephone, email and the appropriate portals.
- On-boarding new customers
- Configuration of routers
- Placing orders for hardware
- Reporting network faults.
- Notifying customers of planned maintenance.
- Arranging engineers to attend customer sites.
Our client provides an environment to flourish, team building days and personal development plans. You really couldn't ask for a better platform to establish your career
Monday to Friday, no weekends
Team events
20 days holiday, increasing to 25 days
Continuous training and personal development
Career development
Apply today to avoid disappointment
Job Type: Full-time
Salary: £23,000 - 24,0000per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Job Types: Full-time, Permanent
Salary: £23,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Tadcaster: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
