IT Support Analyst Edinburgh, Scotland
Scottish Government
Full Time
Edinburgh, Scotland
30558 - 33539 GBP ANNUAL Today
Job description
Overview:
Join us in improving services for the people of Scotland
Information & Technology Services (iTECS) is a Division within Scottish Government and part of Digital Directorate. It is headed by the Chief Operating Office and has responsibility for:
The SCOTS Delivery Branch is responsible for the strategy, support and utilisation of SCOTS hardware and software products.
As an IT service analyst in SCOTS Delivery you will contribute to the strategy, support and utilisation of hardware and software. This branch will innovate, design and review current and future services. It will feed into the Scottish Governments' overarching aim to reduce costs and improve the hardware and software toolset allowing customers to fulfil their objectives.
Responsibilities:
Competencies
People Management
Self-Awareness
Communications and Engagement
Analysis and Use of Evidence
If invited to any interview or assessment the panel will be looking for evidence of how you meet the above competencies. More details on these are available in the provided attachment.
1. Technical understanding of recent Windows Operating Systems, MS Office 365 and have a good understanding of Assyst 10 or similar service management tool, components of SCCM, Microsoft Active Directory and MS Endpoint Management platform (InTune)
2. Experience in a service delivery role, the ability to work with limited supervision, displaying good judgement, strong planning, organisational, influencing and project management skills with an ability to analyse information and determine improvements in services and processes.
3. Experience of working and engaging with a wide range of suppliers, stakeholders, including Ministers, Directors and Senior Management to deliver solutions that meet their outcomes.
4. Good analytical skills to be able to scrutinise issues and draw conclusions, and interpretations from the information available to plan and deliver solutions for customers.
What we can offer you
A rewarding role where you grow professionally, have a positive impact (potentially on millions) while enjoying a healthy work-life balance.
Working Location
We operate a fixed location policy for this post, with a contractual named base of St Andrews House (Edinburgh).
Due to the nature of the work having a majority of hands-on tasks with regards to SG devices and equipment, there is a requirement for staff to be in the office 5 days per week with very limited, if any, remote/home working.
While Staff are assigned to the base office, there may be a need for travel to other Scottish Government offices/other locations depending on assigned work.
Benefits
We provide an attractive package with extensive benefits: -
Hear from colleagues discussing Digital Careers at Scottish Government.
Click here to learn more about the full range of benefits you could enjoy.
*** Digital (DDaT) Pay Supplement:
This post attracts a £5000 DDAT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments and are subject to regular review.
How to Apply
The Closing Date for applications is 21/09/23.
To apply please submit the following using our online application process: -
We are unable to progress applications which fail to provide clear evidence of meeting the essential criteria in their CV and Personal Statement.
Useful Links
Skills_For_Success_Competency_Framework B
Diversity and Inclusion
Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives, and backgrounds of everyone in Scotland in our work.
We are focused on hiring the best talent available, encouraging applications from candidates of all backgrounds, working to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a similar role right now. You may be working in another field or returning from a career break - the experiences you have gained through this can bring fresh perspectives to our teams and work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact
The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via [email protected]
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
Join us in improving services for the people of Scotland
Information & Technology Services (iTECS) is a Division within Scottish Government and part of Digital Directorate. It is headed by the Chief Operating Office and has responsibility for:
Delivering corporate ICT and information services for Scottish Government- Delivering shared ICT services (SCOTS Connect) to paying customers across the central government community in Scotland – shared services customers now make up over 50% of the 215,000 user base
- Protecting Scottish Government's information and ICT assets
- Contributing to the delivery of Digital Public Services by ensuring that our people and businesses are making the most of the digital opportunity; and that ICT public services are customer-centric, collaborative, integrated, efficient and continuously improving by making best use of digital technology.
The SCOTS Delivery Branch is responsible for the strategy, support and utilisation of SCOTS hardware and software products.
- Planning and developing the hardware and software strategy for the Scottish Government.
- Providing enhanced support of our current software and hardware delivery services.
- Maintaining an accurate and robust software and hardware asset management function.
- Evaluating, developing and supporting our print strategy.
As an IT service analyst in SCOTS Delivery you will contribute to the strategy, support and utilisation of hardware and software. This branch will innovate, design and review current and future services. It will feed into the Scottish Governments' overarching aim to reduce costs and improve the hardware and software toolset allowing customers to fulfil their objectives.
How will you spend your time?
Demonstration and investigation of new hardware and software technologies and work as part of the project team to implement new solutions- Respond to enquiries by users in relation to software procurement and installation and manage the process from beginning to end.
- Be able to deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention.
- Provide an effective interface between internal stakeholders, service providers, including external commercial suppliers where applicable. This includes documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
- Work with colleagues and customers as part of a project team to deliver projects on corporate products and tools.
- Maintain an awareness of current developments in the technical specialism.
- Carry out specific assignments related to the technical specialism, either alone or as part of a team.
Competencies
People Management
Self-Awareness
Communications and Engagement
Analysis and Use of Evidence
If invited to any interview or assessment the panel will be looking for evidence of how you meet the above competencies. More details on these are available in the provided attachment.
Person_Specification_Band_B Updated Aug23 (V2)
Essential Criteria & Qualifications:
You do not need any specific qualifications for this post, the essential criteria are;
1. Technical understanding of recent Windows Operating Systems, MS Office 365 and have a good understanding of Assyst 10 or similar service management tool, components of SCCM, Microsoft Active Directory and MS Endpoint Management platform (InTune)
2. Experience in a service delivery role, the ability to work with limited supervision, displaying good judgement, strong planning, organisational, influencing and project management skills with an ability to analyse information and determine improvements in services and processes.
3. Experience of working and engaging with a wide range of suppliers, stakeholders, including Ministers, Directors and Senior Management to deliver solutions that meet their outcomes.
4. Good analytical skills to be able to scrutinise issues and draw conclusions, and interpretations from the information available to plan and deliver solutions for customers.
What we can offer you
A rewarding role where you grow professionally, have a positive impact (potentially on millions) while enjoying a healthy work-life balance.
Working Location
We operate a fixed location policy for this post, with a contractual named base of St Andrews House (Edinburgh).
Due to the nature of the work having a majority of hands-on tasks with regards to SG devices and equipment, there is a requirement for staff to be in the office 5 days per week with very limited, if any, remote/home working.
While Staff are assigned to the base office, there may be a need for travel to other Scottish Government offices/other locations depending on assigned work.
Benefits
We provide an attractive package with extensive benefits: -
- Salary between £30,558 and £33,539
- £5000 Digital (DDaT) Pay Supplement after a 3-month qualifying period ***
- Generous Pension Scheme with employer contributions ranging from 26.6% to 30.3%
- Flexible working arrangements including compressed hours and flexi time, with potential to accrue up to 4 days off a month
- 25 Days Annual Leave (increasing in line with service) plus 11.5 days Public & Privilege holidays
- Access to a wide range of courses offered by the Scottish Digital Academy, plus opportunities to gain professional memberships and academic qualifications
- Automatic Membership of the Scottish Government DDaT profession and professional development system
Hear from colleagues discussing Digital Careers at Scottish Government.
Click here to learn more about the full range of benefits you could enjoy.
*** Digital (DDaT) Pay Supplement:
This post attracts a £5000 DDAT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments and are subject to regular review.
How to Apply
The Closing Date for applications is 21/09/23.
To apply please submit the following using our online application process: -
- A CV (no longer than two A4 pages) setting out your career history, with key responsibilities and achievements, with particular reference to the essential criteria
- A Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities, and experience suitable for this role, with particular reference to the essential criteria
We are unable to progress applications which fail to provide clear evidence of meeting the essential criteria in their CV and Personal Statement.
Useful Links
Skills_For_Success_Competency_Framework B
Recruitment Map Process
Get The Job
DDaT_Recruitment_-_Further_Information(V2)
Diversity and Inclusion
Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives, and backgrounds of everyone in Scotland in our work.
We are focused on hiring the best talent available, encouraging applications from candidates of all backgrounds, working to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a similar role right now. You may be working in another field or returning from a career break - the experiences you have gained through this can bring fresh perspectives to our teams and work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact
brian.o'[email protected]
The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via [email protected]
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
Scottish Government
www.gov.scot
Edinburgh, United Kingdom
Nicola Sturgeon
$25 to $50 million (USD)
1001 to 5000 Employees
Government
National Services & Agencies
1885
