*Please note this role will be based at our customer site in Watford*

Who are we?

The Role

What will I be asked to do?

• Provide prompt and effective resolution to 2nd line technical issues reported by users at the customer site.
• Collaborate closely with our wider Desktop support team, as well as the client's personnel, to ensure seamless service delivery.
• Demonstrate a proactive and hands-on approach to troubleshooting and problem-solving.
• Maintain excellent communication and build productive relationships with both our internal team and the client's staff.
• Document and track support activities and resolutions accurately.
• Keep up-to-date with the latest technology trends and advancements to enhance support services.

What do we need from you?

• Previous experience in a Desktop Support Analyst role, preferably in a customer-facing environment.
• Strong technical knowledge and troubleshooting skills, including expertise in Windows, Microsoft 365, and Active Directory.
• Ability to work effectively within a team and independently as required.
• Excellent communication skills, both verbal and written.
• Proactive and solution-oriented mindset.
• Exceptional customer service skills and the ability to build positive relationships.
• Flexibility and adaptability to work in a fast-paced and dynamic environment.