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IT Support Analyst

Pearson Carter is currently working with an international sports end user who is starting to look for IT Support analyst with strong working experience. They need a solid skillset to join the team and support with the day-to-day activities.

They are paying a very competitive salary for this permanent position – up to £45k

Requirements

• 1-3 years of experience in a similar position providing endpoint and infrastructure support.
• Excellent team player with the ability to positively encourage and influence others.
• Ability to multi-task with strong attention to detail.
• Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly.
• Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms.
• Ability to maintain a professional service level when dealing with fast-paced end users and VIPs.
• Desire to learn and become familiar with new areas of technology.
• Understanding of ITIL processes preferred
• Knowledge of the Software Development Lifecycle (SDLC)

Technical knowledge

• Experience with Active Directory, machine access changes, and various authorization controls.
• Direct Microsoft 365 experience is required, including knowledge of Azure AD.
• Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups.
• Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.)
• Ability to isolate problems with end user devices and infrastructure.
• Mobile Device Management – enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus.
• Creating, using, and updating scripts – PowerShell is a plus – to automate daily tasks.
• Networking fundamentals – basic troubleshooting of connectivity on workstations and servers.
• Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.)
• Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook)
• Experience with RMM solutions (TeamViewer, Kaseya, SolarWinds, etc.) is a plus.
• Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.).

Location

5 day a week in Grove, Oxfordshire

How to Apply

Please apply asap with your CV to be considered for this position. You can also get in touch with me at [email protected] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Azure Recruitment with specialist roles across the globe – www.pearsoncarter.com

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