Job description

Role Overview

We’re looking for an enthusiastic IT Support Analyst to join our Head Office team.

If you have a background in IT, are eager to learn more, and are looking for a fun environment to do so, this is the role for you! You will be part of our IT team, responsible for supporting the successful delivery of the LaplandUK event through our technology platforms. The role will require you to be able to communicate and work effectively with our business teams and technology partners to deliver in a fast-paced dynamic environment.

From January – October, this role is based in our wonderfully creative London office in Borough (3 days in the office, 2 days working from home). During the live event period (November – December) the role will be based on-site in Ascot – we will support you with a hotel for this time, as well as a food allowance on-site. On occasion throughout the year, you will be required to work from our warehouse in Windsor.

Company Overview

LaplandUK is an award-winning immersive and theatrical Christmas experience, offering a tailor-made four hour journey through a secret, magical elven world hidden in an enchanted forest. Putting families at the centre of the storyline, LaplandUK invites you to join a whimsical world where your Small Folk (children) can make a toy with the elves in the Toy Factory, ice gingerbread with Mother Christmas, and of course, meet Father Christmas at his cosy wood-cabin home.

In 2007, when the magical door first opened into LaplandUK, Mike and Alison Battle who were parents to four young boys felt compelled to create a truly magical experience that reflected the value they placed in their children’s fleeting belief in Father Christmas. Fifteen years and a million visitors later the ambition remains the same, the continued success of the business and rapid pace of growth is underpinned by the commitment to support families in savouring and celebrating this most precious moment as they travel through their children’s childhood.

Responsibilities

· You will act as a key member of the IT team, helping with IT-related queries and issues across all areas of IT.

· Assist with Microsoft 365 and SharePoint.

· User account and email management.

· Help drive efficiency with the tech stack where possible.

· Work collaboratively with IT team to fulfil projects (implementations, rollouts, network setups etc).

· Ensuring the effective use of IT resources within the company.

· Contribute into the overall technology roadmap.

Required Experience

· Experienced providing IT Support in a hands-on Desk environment at a 1st or 2nd line level.

· Knowledge base across various technologies including Office 365, SharePoint, Windows, Active Directory, Azure, Epos systems.

· Working knowledge of network infrastructure and devices

· Excellent problem-solving and communication skills

· Desire to learn new skills, pick up new responsibilities and meet new challenges

Perks of the job

· Flexible hybrid working – 2 days working from home

· Dog friendly office

· Free gym membership included with employment, with gym on site at the office

· 20 days annual leave + bank holidays.

· Contribution towards further development

· Hotel and food allowance for live show (Nov-Dec)

· Perks at work discount scheme

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

LaplandUK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• On-site parking
• Sick pay
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)

Work Location: Hybrid remote in London

Application deadline: 10/03/2023