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La Marzocco USA is hiring an IT Support Associate!

Why work at La Marzocco USA?

At La Marzocco, we believe every interaction is an opportunity for a deeper connection. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations.

Each La Marzocco espresso machine is assembled by hand in Florence, Italy. La Marzocco USA is in Ballard with sister offices worldwide, and our factory in Italy. At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee and commitment to our customers. As a member of the team at La Marzocco USA, you’ll thrive on providing exceptional hospitality experiences regardless of your role.

What we offer you:

• A generous benefits package including health, dental, life/disability, and retirement
• Employee reimbursement program for qualified green and wellness items
• Employee discounts
• Generous PTO

How you’ll have an impact at La Marzocco:

The IT Support Associate will provide technical support and assistance to end-users, troubleshooting software and hardware issues, and ensure the smooth operation of computer systems within La Marzocco USA. The IT Support Associate will collaborate closely with the IT Project Specialist to support La Marzocco USA’s IT priorities, special projects and provide best-in-class user support. The IT Support Associate is responsible for supporting La Marzocco USA’s eCommerce platforms and systems integration.

As an IT Support Associate, a typical day might include a mix of the following:

· Serving as project support for integration and implementation of eCommerce websites and platforms, including integration with databases, onboarding customers, resolving payment processing issues, liaising with external vendors, and supporting La Marzocco users of the eCommerce platforms.

· Resolving user inquiries and technical issues related to computer systems, software, hardware, and networks. This includes troubleshooting problems, providing guidance, and escalating issues when necessary.

· Managing user accounts, permissions, and access rights on various systems and applications.

· Performing routine maintenance tasks such as installing updates, patches, and drivers, as well as monitoring system performance and ensuring backups.

· Implementing and enforcing security measures to protect computer systems and networks from unauthorized access, viruses, and other threats.

· Developing user guides, FAQs, and knowledge base articles to help users resolve common issues independently. Conducting training sessions for employees on new systems or software when required.

· Communicating technical information effectively to non-technical users and providing training and support as required.

· Managing inventory of IT assets, including computers, peripherals, software licenses, and other equipment.

· Keeping up-to-date with emerging technologies, industry trends, and best practices in order to provide effective and efficient support.

The details:

· Location: Must be based in Seattle, WA, and able to work from the La Marzocco HQ in Ballard.

· Compensation Range: $26-$30/hr, plus 5% Bonus Opportunity

· Schedule: Full time, M-F 40 hours/week, willingness to work flexible hours as needed

· Reports to: VP Operations

· Physical requirements: Ability to handle long periods of both sitting and screen time

· Travel requirements: 5-10% Travel as business needs require

What you’ll bring to the table:

· Bachelor’s degree in Computer or Information Science-related field.

· At least two years’ experience in IT Systems Management, Help Desk, Project Management.

· Proficiency in operating systems (Windows, macOS, Linux), hardware components, networking concepts, and troubleshooting techniques is necessary. Experience with SAP Business One, Salesforce, and reporting tools. Expertise with Microsoft Office programs Word, Excel, PowerPoint, Teams, Azure AD/VM, Intune.

· Familiarity with software applications, productivity suites, remote support tools, Networking Certifications, and/or Azure Certifications are highly desired.

· Strong problem-solving skills, technical knowledge, and the ability to adapt to evolving technologies. Ability to work independently and collaboratively in a team-oriented environment.

· Excellent communication skills to interact with users effectively and provide timely technical support.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified Applicants should send their Cover Letter and Resume to:

Andrea Rennie

Director of Human Resources

[email protected]

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Seattle, WA 98107: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: In person