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IT Support Analyst required in West London for luxury agency, up to £37,000

Are you a 1st/2nd line support engineer wanting to work for a well known luxury agency?

Multi-award-winning talent management, television production and live promotion group with offices in London and abroad, sounds exciting?

The role

The principal role of IT support is to assist Senior IT Manager and IT Project Manager with smooth running of the company & to provide a timely support to company staff.

Responsibilities

• 1st Line Desktop support.
• Trouble shooting Windows and Apple desktop computers/laptops
• Installation and domain configuration, primarily of MS Client operating systems.
• Software installations, monitoring anti-virus software and OS patching.
• Office 2016, Office 365 Installation and support
• Networking support and troubleshooting – familiarity with networking commands and protocols.
• Cable patching and troubleshooting connectivity issues.
• Network printing support and configuration of network printers and troubleshooting.
• Remote access/VPN/ Terminal Services setup and support.
• Support and administration of handheld devices, tablets/smart phones.
• Upkeep of IT asset register
• Software license tracking
• Assist with setting up and closing down of Production offices
• Assist with internal office moves (moving and setting up IT equipment
• Assist with Telephone system support – VoIP knowledge
• Working knowledge of Cisco Meraki and Mimecast would be a bonus.

Candidate Requirements

Essential Skills and personal qualities

• MS Servers (2012 onwards)
• Exchange (2016)
• Active Directory
• Microsoft office applications
• Windows 10
• Terminal Services
• Microsoft 365 Administration
• Attention to detail and great communications skills
• Personable and able to work under pressure

Benefits

• Microsoft certification.
• Working hours will be 40 hours a week during standard business hours (09.00 – 17.30 Monday – Friday).
• Package between £30000and £37000 per annum depending on experience.
• Annual Leave: 20 days plus bank holidays.
• Opportunity for quick progression within fast growing company.
• Mobile phone included.