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it support analyst Albany, GA

Invision Technologies

Full Time Albany, GA 60000 - 35000 USD ANNUAL Today

Job description

Position Summary:

Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.

Responsibilities & Duties:

Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support
Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting
Offer our clients a true “white-glove” support experience and exceed their expectations
Install and configure hardware and software components to ensure usability and optimal performance
Work with counterpart technicians and clients for developing solutions to meet client needs
Create and maintain thorough documentation and configurations within company tools
Identify and implement automation and continuous process improvement opportunities
Interface with third-party vendors as a liaison between client and vendor
Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients
Other duties as assigned

Knowledge, Skills & Personal Qualities:

Demonstrate excellence in customer service
Ability to identify simple to complex problems and analyze them for triage or solution
Demonstrate problem-solving strategies and practical knowledge
Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures
Advanced knowledge of computer systems, including hardware, software, OS, and peripherals
Working knowledge of networking fundamentals and hardware
Knowledge of cyber security fundamentals
Demonstrated ability to work in a fast-paced environment
Time management, organization, and communication are vital

Required Qualifications:

A high school diploma or equivalent required
1-year computer and/or network support experience
Exceptional written and verbal communication skills
Ability and desire to learn and adapt quickly
Exceptional customer service skills
Attention to detail

Preferred Qualifications:

Advanced level degree or certifications desired
Preferred certifications: Comptia A+, Network+, Security+, any Microsoft
Managed Service Provider experience
Use of PSA/Ticketing system experience
Experience as a tier 1-2 IT Support Specialist
Working knowledge of O365, Azure, Sharepoint

Benefits

Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability
Employer-provided life insurance at no cost to the employee
401k retirement plan with company matching contribution; employees may participate after completing 1 year of service
Monthly mobile phone stipend
Career path after 6 months to outline future career growth
Eighteen days of paid time off annually
Salary commensurate with experience, range of $35,000 - $60,000

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.

About Invision Technologies:

Invision Technologies is a regional technology management firm serving small and medium businesses. We serve the community by empowering our clients to do what they do best and ensure their technology works for them to accomplish their goals. We support data, telephone, low-voltage, and security networks. If it runs over IP…we support it. We are a close-knit, community-oriented team and we look forward to speaking with you!! Check us out at www.invtech.com.

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