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Req ID: 238979

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Analyst to join our team in Cardinal, Ontario (CA-ON), Canada (CA).

Position Overview:

• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
• Coordinates with Client End User on expectations and availability to conduct Managed Client Services
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets (desktops, notebooks, printers)
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Escalate to Desktop Support Lead on the team with any issues that impact a Client End User and/or entire operation at a given site
• Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance of technical products
• Follows predefined procedures and tasks in everyday activities
• Work is regularly reviewed by a more senior level technical specialist
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
• Instructs customers in the operation and maintenance of the system
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
• May respond to calls after normal business hours per leader instruction
  

** Must be physically be able to lift (up to 50 lbs), and move Enterprise and Client technology hardware in our customer’s manufacturing environments

Required Qualifications:

• 4+ years desktop/technical support experience

• Must have Active Directory experience
  

Highly Preferred Skills:

• A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms are a plus

• Experience in a manufacturing environment would be beneficial since this role will be in that environment

• Familiarity with fundamental networking concepts: TCP/IP , DNS, routing, switching, subnetting, and firewalls

• Ideally have experience with the following:

• Smarthands Support
• Active Directory
• SCCM
• ServiceNow
• Ring Central – VOIP provide
  

• Strong knowledge of Windows 10 operating system environment

• Solid client service skills

• As mentioned above, must have the ability to physically perform general office requirements

• Must be able to perform essential responsibilities with or without reasonable accommodations

• High School Diploma or equivalent required ; Undergraduate degree or some college coursework preferred
  

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.