it support analyst Sheffield, England
Job description
A Global Medical Consultancy Company located near Sheffield is seeking an IT Systems Support to join their team on a permanent basis with Hybrid working.
ABOUT THE COMPANY
The company is comprised of medical device regulatory experts. Medical device regulation can be a complicated landscape to navigate. They ensure that medical devices are compliant by working with industry-leading specialists with a 100% regulatory submission success rate. They offer targeted Consulting Services powered by the unique capabilities of their global team. They match their clients' project to a subject matter expert with clinical experience in the field of their device, offering unparalleled clinical evidence generation, identification, appraisal & analysis. Their core services include: Clinical Evaluation, Complete CER & CEP writing service, SOTA Literature Reviews, Clinical evidence appraisal & analysis, Post-Market Clinical Follow-up, PMCF Study design & management, and Summary of Safety and Clinical Performance.
Their core team of TOPRA-registered regulatory professionals are supported by a unique network of clinically-active subject matter experts. Leveraging this network brings unmatched skill and objectivity to each project, while enabling instant scalability for work on large projects. They serve an international client-base covering all classes of medical device across a wide range of clinical fields. Their clients are based around the world and vary in size from pre-market start-ups to stockmarket-listed multinationals.
ABOUT THE ROLE
They are looking for an IT Systems Support that will be part of their dynamic, growing and innovative medical device regulatory consulting company. Managing IT systems will be second nature and the successful applicant should enjoy working with computers to solve the challenges they provide. The role requires an approachable person who can support colleagues and clients with their day-to-day computing issues. Training of the existing IT structure will be provided and the successful applicant will work under the supervision of the Systems Manager.
Key responsibilities:
System setup & management
IT strategy development
Software & hardware curation
Helpdesk support
Remote support strategy
New staff onboarding
Policy writing
IT equipment management
Essential requirements:
Previous experience in an IT support role
Independent thinking for identifying and solving problems to improve efficiency across the company
Ability to work independently and as a part of the team
Familiarity with Google Workspace and Microsoft services
Excellent verbal and written communication skills
Fluency in English
Legal right to work in the UK
Nice-to-haves
Product development: Working within the company to collaboratively design and build new client-facing regulatory products, along with internal software solutions to drive efficiency.
IT security strategy: Experienced in identifying and improving existing IT security protocols.
Annual Leave
28 days + bank holidays
