it support analyst Kenora
Job description
ABOUT US
FSET is an ISO 27001 certified Information Technology and Managed Services Provider (MSP) based out of Kenora ON delivering progressive and forward thinking solutions across Canada and beyond within both the public and private sectors.
Collectively our team shares more than 70 years of experience within Law Enforcement Information Technology (LEIT) and 40 plus more years across the Healthcare industry, in both Canada and the US.
WHY FSET?
FSET has been certified as a Great Place to Work by the Great Place to Work Institute® Canada and a certified Living Wage Employer from the Ontario Living Wage Network. We love what we do, why we do it, and who we do it for, and we hope that you will too. You can find more about our projects and people on our YouTube Channel where Innovation is Empowering People.
https://www.youtube.com/fsetinc
SUPPORTING RECONCILIATION
Call to Action 92 of the Truth and Reconciliation Commission calls upon the corporate sector in Canada to build meaningful, respectful relationships with Indigenous peoples, and to provide their communities with long-term sustainable benefits.
For FSET, there is no greater goal than digital equity, and we acknowledge the benefits that come when all individuals and communities have the information technology capacity needed for full participation in our society, democracy and economy. We are honoured to answer this call and work with First Nation communities to leverage technology as a tool to solve problems and change the world for the better.
All team members are supported to take the Indigenous Canada course provided through the University of Alberta and the 4 Seasons of Reconciliation through First Nations University of Canada and Reconciliation Education upon FSET onboarding.
JOB BRIEF
The IT Support Analyst position is a permanent full-time job opportunity. This role is very client focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting our clients. This position is aimed at Service (Help) Desk (3+ years in a similar role) individuals looking for an IT career with a bright future. Under the supervision of the Service Desk Manager, the successful candidate will join the FSET Managed Service Provider team.
RESPONSIBILITIES
- Provide technical support to end users onsite and remotely, including Desktop, Laptop, VOIP phone systems, applications and network devices.
- Priorities and manage service support requests in line with SLAs.
- Monitor and update the service ticketing system for assigned tickets and assigned locations and/or projects.
- Prepare and provide support documentation, including providing user and group training as needed.
- Promote and adhere to FSET information security policies, standards and procedures.
- Perform other related duties as assigned.
- Strive for excellence in customer service in line with FSET values and expectations.
QUALIFICATIONS & SKILLS
- A college diploma in computer science or equivalent degree.
- The ability to provide support to desktops, laptops, printers, network devices, and peripherals.
- Excellent working knowledge of MS Office 365 suite of applications.
- Excellent working knowledge of Windows Active Directory, and network administration.
- Good understanding of the TCP/IP suite of protocols.
- Good understanding of leading virtualization technologies.
- CompTIA A+, CompTIA Network+, CCNA, MTA, MCTS, MCITP, and MCSA, are an asset.
- Excellent verbal and written communication skills are necessary.
- The candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must.
- Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment.
- 3-5 years experience in a similar role.
- Hold a valid Class G driver’s license.
- Ability to work in a fast-paced environment, under pressure with strong attention to detail.
- Possess good dexterity and physical fitness; ability to kneel, bend, and work in areas with restricted or limited movement.
- Ability to communicate with the public and fellow employees courteously and tactfully with a commitment to maintaining strong customer service.
- Flexibility to work variable hours and overtime as needed; days, evenings, weekends, and statutory holidays as needed.
- Available for occasional travel to other cities as required.
- Bondable Criminal record check; enhanced reliability security clearance.
- Priority will be given to those eligible to work in Canada.
BENEFITS
- Professional Development
- Paid Educational Training
- Career Growth Opportunities
- Comprehensive Benefits
If you are interested in this job opportunity and are excited to work alongside us at the forefront of the tech industry, we invite you to apply on Indeed; no phone calls, please. We would like to thank everyone for their applications, but only those individuals selected for an interview will be contacted. The job posting will remain open until the position is filled.
Individuals seeking employment with FSET Inc. are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, sexual orientation, medical history, or any other status protected by the laws. We are committed to the principle of equal employment opportunity and providing employees with a work environment free of discrimination and harassment.
Job Type: Full-time
Salary: $62,400.00-$67,600.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Kenora, ON P9N 3P7: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Experience:
- IT support: 3 years (required)
Language:
- English (required)
Work Location: In person
Application deadline: 2023-06-09
