it support analyst Stourbridge, England
Job description
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join the team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features.
Key Responsibilities of a 1st Line IT Support:
To provide 1st line support to all staff in the company both internally/externally
Escalate calls where necessary to IT support on other client sites
To set-up staff on desk-tops, laptops, phones, MACs
To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised
To manage all technical assets and to liaise with finance on asset purchase, location and disposal
Details:
Salary: £22500.00-£25000.00 per annum
20 days holiday plus bank holidays
Pension
Key Requirements of 1st Line IT Support:
Highly organised and focused in delivering a fast and high-quality support service
Experience with printer management
Technical qualifications
Knowledge of patch management
Knowledge of VOIP phones
Experience of Active Directory and Exchange user account management
Strong Administrative skills and experience in managing their own work-plan
Excellent written and verbal communication skills
Good customer facing skills
Experience of supporting Windows 7 and Office 365
1st line experience within a technical role ideally working for a managed Services Provider
For more information, please hit apply!!!
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Free parking
- On-site parking
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stourbridge: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
