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Level 3 Information Communication Technician

Title: IT Support Apprentice

Company: ZOE Ltd.

Full Address: 164 Westminster Bridge Road, London, SE1 7RW

Weekly Hours Worked: 40

Salary: £20,000

Please contact Daniel Buck [email protected] or call 0113 3500 333

About the company:

ZOE is a nutritional science start-up on a mission to help people eat with confidence.

Our name means “life” and we’re committed to helping people live it to their fullest by harnessing the power of scientific research, software engineering and artificial intelligence.

Our team tackles a range of complex product, engineering, data, logistics, ops, UI/UX, challenges that enable our customers to understand their unique biological response to food.

We are builders and lifelong learners – connected by a common desire to leverage our talent for helping the world.

Since our launch in 2017, we grew our team from 5 to 60 extraordinary individuals. Our products, insights and advice has been covered by many household media brands and we’re only just beginning.

In March 2020, we launched the COVID Symptom Study (CSS) in response to the pandemic. Since then, this non-profit initiative has had 4.5 million users contribute to what is now the largest ongoing study of COVID-19.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Consultant with ZOE Ltd, a Nutritional Science Company based in London.

Job Description:

The IT Intern will work directly with our IT Manager to provide world-class customer service and technical support to a staff of approximately 300 (working remotely). This position is an excellent opportunity to gain valuable experience working in a cloud-based environment (30+ Saas tools, including Freshservice, Google Workspace, Okta, Slack, Notion, …). Special projects may be assigned.

Your duties and responsibilities in this role will consist of:

• Troubleshooting systems problems, diagnosing and solving hardware/software faults and failures.
• Onboarding and offboarding employees.
• Acting as the “first responder” to all IT service desk tickets.
• Assisting with testing, evaluating, and rolling out new technology.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Self-motivation, teamwork, strong communication skills, a “can-do” attitude, and the ability to prioritize multiple tasks.
• Excellent analytical and problem-solving skills.
• Proven interest in IT, Ready to learn new technologies.
• Able to work 40 hours per week.

Personal qualities:

• An incredible growth mindset. You read books, watch talks, listen to podcasts and are never afraid to try new things.
• Experience with Google Workspace.
• Ability to automate through Python, Terraform or similar.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.