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This position assists staff with technical support of computers, applications, and related technologies. Support includes day-to-day local & remote user support, IT Infrastructure support, and installation of computer systems and peripherals within established standards and guidelines.

Being a customer-facing role, the candidate should be energetic and self-motivated with a genuine interest in being involved with all aspects of IT Support.

• Ensuring that each Service Desk call received is logged through Service desk and resolved appropriately with resolution information.

• Setup, Installation and support of PC, laptops, Printers, mobiles and other IT related hardware's. Resolve Technical problems with LAN and Wi-Fi networks.

• Microsoft 365 user administration (Teams, OneDrive, SharePoint, Azure Active Directory, Exchange Online)

• Setup and assist meeting requests, including Slack, Teams, video conferencing and other online related meetings and webinars

• Coordinate IT Equipment deliveries Maintain hardware & software inventory, asset control.

• Analyze user needs and recommend appropriate hardware.

• Prepare and maintain technical documentation and procedures. Maintain accurate records of system configurations, changes, and support activities.

• Stay current with system information, changes and updates. Antivirus, Windows and Third-party application patching.

• Support IT Projects team with implementation tasks.

• Travel and onsite support. This could include the occasional overnight stay will be required during Exhibitions.

dmg events is an equal opportunity employer. Should you not receive feedback from us within 14 days, please consider your application as unsuccesful for this round.