it support analyst Edmonton
Job description
DESKTOP SUPPORT ANALYST
Requisition #: R23-2802
Location: Edmonton, AB (100% On-site)
Engagement Type: Contract
Number of Resources required: 1
Rate: Up to $40 per hour
Term: Immediate to December 31, 2023 with possible extension to 12 months
Hours per day: 7.25
Security Screening: Standard (Criminal Record Check)
Submit to Tri-global: June 12, 2022 (on or before 12:00 PM Mountain Time)
Closing Date: June 12, 2022 (2:00 PM Mountain Time)
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Tri-global Solutions Group Inc. is seeking one (1) Desktop Support Analyst to join our talented Service Delivery team at Alberta Pensions Services Corporation (APS) in providing Tier I and II technical support.
NOTES ON LOCATION: This contract is is 100% on-site at 5103 Windermere Blvd, Edmonton, AB. Hours of operation are between 7:30 AM to 5:00 PM (Monday through Friday - Mountain Time, excluding days identified as holidays). Some afterhours on‐call support may also be required, On‐call shall be compensated at the rate of one (1) hours’ pay at the regular hourly rate for each eight (8) hours On‐call or portion thereof. On a day that is designated as a Paid Holiday (12:01 a.m. to 12:00 midnight), compensation at the rate of one (1) hours’ pay at the regular hourly salary for each six (6) hours On‐call or portion thereof.
Please review the project overview, description of services, and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.
If you know other consultants who may be interested in this opportunity kindly share this job posting.
Thank you.
Tri-global Solutions Group Inc.
Website: https://tri-global.com
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PROJECT OVERVIEW
Under the direction of the Manager, IT Operations, this position will be a member of the Service Desk team. This teams primary responsibility for ensuring the reliability, security, and integrity of desktop hardware and software. The position is an important one to the Corporation as numerous business processes are supported through desktop and notebook systems, downtime of any equipment or software for an extended period would have serious impact and repercussions on business operations and productivity. This position provides Tiers I & II support using knowledge and proven experience to handle issues and requests with maximum effectiveness and minimal downtime.
SCOPE / DESCRIPTION OF SERVICES
The resource is responsible for maintaining all desktop and notebook images required in the Corporation. The use of an expertly built, standardized, desktop image prevents user experience issues aids in troubleshooting and support, and is a vital tool to build new systems quickly and efficiently, or to repair or redeploy existing ones.
- Tier I & II Front‐line Technical support with other team members on a rotational basis, including after‐hours on‐ call coverage
- Tier I & II Desktop Support, including support of desktops, notebooks, hardware peripherals and software; problem analysis and resolution. Creating, maintaining, and troubleshooting corporate end user devices from purchase to retirement.
- Tier I basic network administration and troubleshooting, including print server administration, simple LAN hardware troubleshooting, creation and troubleshooting Active Directory accounts, security groups, and permissions.
Tier I & II Technical Support
- Provides professional, courteous, and knowledgeable first contact support;
- Uses expertise to either solve problems at first contact, or to accurately capture information and troubleshooting data to ensure second tier analysts can quickly and efficiently solve the problem.
Support of end user environment: Using knowledge of workstation software and hardware, the position installs, configures, maintains, and troubleshoots software and hardware; desktops, laptops, and peripherals. This position also:
- Is responsible for maintaining and troubleshooting the various desktop and notebook images used by the Corporation. Preparation of new hardware devices and software programs for use in the corporate environment. Tests, configures, documents, and rolls out these items as required.
- Assists with basic network administration and troubleshooting, including assignation of permissions, creation of network and e‐mail accounts, and managing the corporate print services.
- Assists with installing, configuring, and troubleshooting workstation components of corporate applications.
- Assists in ensuring procedures and desktop standards are properly documented, and up to date.
- Assists with ensuring that end user assets are properly managed and accurately inventoried.
- Provide backup support Asset Management (maintaining the inventory of installed applications and hardware throughout the Corporation used by APS staff).
- Assists in planning, coordinating and execution of internal moves or related projects and activities of the Service Desk team.
- Ensure safe work practices are being followed.
EXPECTED KNOWLEDGE (5+ years)
- Working knowledge of: Microsoft Operating Systems and Office software, including Microsoft Outlook, Office 365, Microsoft Project, and Microsoft Visio, Microsoft Edge, Google Chrome, Adobe Acrobat Reader and Adobe Creative suite.
- Functioning knowledge of desktop/notebook computer hardware, printers and peripheral equipment in both a standalone and network environment.
- Knowledge of ticketing management systems or a call‐tracking system.
- Working knowledge of basic Windows Server and Active Directory administration, such as print server management, LAN account and e‐mail account creation, and permissions troubleshooting.
- Working knowledge of TCP/IP networking.
- Knowledge of principles, practices and procedures relating to an evolving and complex PC desktop/notebook environment.
- A proven, strong, commitment to client service is a requirement.
QUALIFICATIONS (5+ years as a Desktop Support Analyst)
- Interpersonal skills coupled with the ability to communicate effectively and appropriately with staff possessing varying degrees of systems expertise.
- Strong time management and interpersonal skills.
- Written and oral communication skills.
- Problem solving skills.
- Ability to work effectively in a team environment.
- Ability to deal with clients and staff in a courteous, patent, and friendly manner.
- Ability to implement practical solutions.
- Ability to act independently but follow corporate policies, processes, and procedures.
NOT FOR YOU?
Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.
WHY WORK WITH TRI-GLOBAL?
- Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
- Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
- Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.
Job Type: Full-time
Salary: Up to $40.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- This role is 100% on-site in Edmonton, Alberta. Please confirm your understanding and acceptance of the requirement to work on-site for this engagement. Confirm by answering "Yes" to this question.
Experience:
- Windows, Office Suite, Microsoft 365, MS Project/Visio, etc.: 5 years (required)
- computer hardware, printers and peripheral equipment: 5 years (required)
- ticketing management systems or a call‐tracking system.: 5 years (required)
- basic Windows Server and Active Directory administration: 5 years (required)
- knowledge of TCP/IP networking: 5 years (required)
- principles/practices/procedures relating to complex company: 5 years (required)
- proven, strong, commitment to client service: 5 years (required)
- Interpersonal skills coupled with effective communication: 5 years (preferred)
- Ability to work effectively in a team environment: 5 years (preferred)
- Ability to deal with clients/staff courteously and patiently: 5 years (preferred)
- Ability to implement practical solutions: 5 years (preferred)
- strong time management: 5 years (preferred)
- act independently but follow corporate policies, etc.: 5 years (preferred)
Work Location: In person
Expected start date: 2023-06-19
About Devacor Solutions Group
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.devacor.com
